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Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Occupational Safety

**Work Type:** Full Time (Total FTE between 0.9 and 1.0) On-Site, must be able to travel

**Shift:** Shift 1

**Work Schedule:** 8 Hr (8:00:00 AM - 4:00:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $26.01 - $38.75 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

Rush Health is committed to fostering a safe and secure environment for all our employees. As part of this commitment, we have implemented Canopy Protect, a state-of-the-art wearable duress system designed to prevent and de-escalate workplace violence incidents.

We are seeking a dedicated and proactive Canopy System Administrator to serve as the full-time owner for the management, maintenance, and optimization of the Canopy Protect staff safety system. This role is critical to ensuring the reliability and effectiveness of this life-saving technology across all Rush Health campuses, including Rush University Medical Center, Rush Oak Park, Rush Copley, and associated ambulatory clinics. The ideal candidate will be a hands-on problem-solver, an excellent communicator, and passionate about ensuring the safety of our healthcare professionals.

Other information:

Required Job Qualifications:

+ High school diploma or GED required; Associate's or Bachelor's degree in a related field is a plus.

+ 2-3 years of experience in a technical support, system administration, or field technician role.

+ Experience working within a hospital or large-scale healthcare environment is strongly preferred.

+ Strong hands-on technical troubleshooting skills with the ability to diagnose and resolve hardware and basic network connectivity issues.

+ Excellent organizational and time-management skills, with the ability to work independently and prioritize tasks in a dynamic environment.

+ Strong verbal and written communication skills, with the ability to train and explain technical concepts to non-technical users.

+ Proficient with standard office software and comfortable learning new technology platforms and dashboards.

+ Must be able to navigate large, complex hospital facilities efficiently

+ 90% vehicle travel to Rush Hospital networks.

Preferred Job Qualifications:

Physical Demands:

• This role requires significant time spent walking, standing, and moving throughout large hospital campuses.

• Ability to lift and carry small equipment and packages (up to 20 lbs).

• Comfortable using small hand tools (e.g., screwdriver) for installing hardware like gateway guards.

Competencies:

N/A

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities:

1. System Hardware Management & Maintenance:

• Proactively monitor the health and connectivity of the entire network of Canopy gateways across all Rush Health facilities.

• Conduct regular rounds to physically locate, troubleshoot, and resolve issues with disconnected gateways (e.g., unplugged, damaged, network issues).

• Install, configure, and name new or replacement gateways to expand coverage or improve location granularity in clinical and non-clinical areas.

• Physically secure gateways in high-traffic or public-facing areas using protective hardware to prevent tampering or accidental removal.

• Manage the inventory of spare gateways and serve as the primary point of contact for ordering and receiving new hardware from Canopy.

• Collaborate with Facilities and IT departments to manage the removal, storage, and re-installation of gateways during unit renovations or remodels.

2. User & Device Support:

• Serve as the lead coordinator for large-scale go-live events and button distribution for new departments, buildings, or employee groups.

• Assist the Badging Office and department leaders with the logistics of button assignment, distribution, and collection as needed.

• Assist with the configuration and management of staff notification groups (e.g., SMS alerts, mobile app notifications, third-party integrations).

3. System Administration, Reporting & Optimization:

• Serve as the primary administrative owner of the Canopy software platform.

• Act as the primary internal support resource for all Canopy-related help desk inquiries, serving as the liaison between Rush Health employees and the Canopy support team for issue escalation.

• Generate and analyze monthly and ad-hoc reports on system health, duress alert incidents, and response times to identify trends and inform safety strategies.

• Conduct regular system testing by performing test alerts in various locations to validate system performance, functionality, and location accuracy.

• Collaborate with the Public Safety / Security dispatch team to ensure they are supported and proficient in using the Canopy alert dashboard.

4. Training & Communication:

• Develop and deliver clear and effective training sessions for new and existing staff on how the Canopy Protect system works and how to use their duress button correctly.

• Create and distribute communication materials to promote awareness and proper use of the Canopy system.

• In partnership with the Public Safety department, assist in facilitating general de-escalation training for staff.

• Support or lead workplace violence prevention workshops, covering topics like threat recognition, situational awareness, and non-violent intervention techniques.

• Collaborate on safety awareness campaigns, such as newsletters, posters, or town halls, to educate staff on reporting mechanisms, early warning signs of violence, and the role of Canopy in prevention.

5. Workplace Safety Program Support & Prevention Initiatives:

• Conduct or assist with periodic safety audits and risk assessments in clinical and non-clinical areas, identifying environmental factors that could contribute to violence and recommending mitigations like additional Canopy coverage or physical security enhancements.

• Support emergency management drills and simulations involving workplace violence scenarios, testing response protocols and integrating Canopy alerts to improve coordination between security, clinical staff, and emergency teams.

• Track and report on key workplace safety metrics beyond Canopy (e.g., post-incident debriefs) to help measure the impact of prevention programs and identify training gaps.

• Serve as a resource for incident investigations related to workplace violence, providing Canopy data (e.g., alert timelines and locations) to support thorough reviews and lessons learned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** Canopy System Administrator

**Location** US:IL:Chicago

**Req ID** 23384