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Position Title:Customer Relations Coordinator II

Job Group:Professional & Scientific

Required Minimum Qualifications:High School diploma or equivalent and 2 years of related experience

Preferred Qualifications:Experience working in a print shop, digital printing center, or production-based service environment

Experience using order-entry, estimating, or print-management systems

Experience working in a higher education or similar large organizational setting

Experience serving as a functional lead, including training, delegating tasks, or supporting workflow

Experience providing customer service in a fast-paced service environment

Job Description:

Iowa State University is seeking a Customer Relations Coordinator II to join Printing Services, a campus-wide provider of digital printing, quick-turn production, and customer support. While this position will provide support to 2 campus locations, the Printing & Publications Building and the Student Innovation Center Quick Print Center

Your primary responsibility as a Customer Relations Coordinator II is to oversee the day-to-day operations and service delivery at the Quick Print Center. In addition to guiding customers through their print projects, coordinating order details, and ensuring smooth production workflows, this role will also supervise a small team of employees, providing direction, support, and training to ensure efficient and high-quality service at the Quick Print Center.

If you enjoy helping people, organizing project information, learning new technology and production processes, and working in a fast-paced environment with steady variety, this role offers the perfect mix of customer service, print coordination, and hands-on support.

What You’ll Do

+ Assist customers by greeting walk-ins, responding to calls and emails, and helping them select the best print solutions

+ Guide project planning by explaining timelines, pricing, materials, and production capabilities

+ Manage order details by entering accurate job specifications, preparing estimates, and tracking projects through production

+ Coordinate timelines with internal production teams and external providers to ensure high-quality, on-time delivery

+ Support production work by assisting with print and finishing tasks and verifying completed jobs for accuracy

+ Maintain daily operations by monitoring supplies, organizing work areas, and reporting equipment service needs

+ As a Working Supervisor, you will oversee staff and student workers by managing schedules, delegating tasks, and providing on-the-job training. Your leadership will ensure efficient operations and high-quality service at the Quick Print Center.

Why Join Us?

Printing Services is an award-winning operation that supports departments, students, faculty, and staff across the entire university. The team is recognized for quality, reliability, and outstanding customer satisfaction, earning high marks in recent campus surveys and consistently delivering print solutions that support teaching, research, outreach, and campus events.

You’ll be part of a team that values craftsmanship, service, and innovation — and your work will make a visible impact on campus every day.

Learn More About Us

Explore our services, awards, and campus impact here:https://www.print.iastate.edu/

What You’ll Get

+ Medical, dental, and vision insurance beginning on your first day (with timely enrollment)

+ Competitive retirement plan with strong university contributions

+ Paid vacation, sick leave, and holiday pay — enjoy university holidays off

+ A consistent daytime schedule that supports healthy work–life balance

+ Opportunities to learn digital printing equipment, workflow systems, estimating tools, and production processes

+ A supportive, collaborative environment that values accuracy, customer service, communication, and continuous improvement

Example of Duties

+ Provides product information, recommendations, and suggestions to meet customer needs.

+ Explains policies, procedures, and offerings to customers.

+ Fulfills customer requests, invoices, billing, orders, etc.

+ Resolves customer issues.

+ Coordinates special projects.

+ Maintains and builds customer relationships.

+ Assists with marketing, promotions, and sales.

Level Guidelines

+ Career-level position demonstrating proficiency and knowledge of related competencies

+ Works under direct to general supervision and may receive guidance on more complex assignments

+ Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature

+ Applies thorough knowledge to respond to inquiries and requests

+ Able to resolve most problems and issues and respond to requests without escalation

+ Provides guidance to students

+ May provide supervision to one to two other staff or lead a small work team

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS804

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

+ Resume

+ Cover Letter

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

+ Retirement benefits including defined benefit and defined contribution plans

+ Generous vacation, holiday and sick time and leave plans

+ Onsite childcare (Ames, Iowa)

+ Life insurance and long-term disability

+ Flexible Spending Accounts

+ Various voluntary benefits and discounts

+ Employee Assistance Program

+ Wellbeing program

Original Posting Date: December 11, 2025

Posting Close Date:December 21, 2025

Job Requisition Number:R18284

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.