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Description

We are looking for a skilled Collections Specialist to join our team in Kalamazoo, Michigan. In this contract role, you will play a critical part in managing delinquent accounts within our consumer lending and mortgage portfolio. By providing exceptional customer service and maintaining strong member relationships, you will help ensure compliance with banking regulations and contribute to the organization's success.

Responsibilities:

• Conduct outreach to delinquent members via phone, including consumer, business, and real estate accounts.

• Document collection efforts thoroughly by placing detailed notes on all accounts contacted.

• Provide financial counseling to members to address outstanding debts and explore viable solutions.

• Make field visits to members when necessary to resolve delinquent accounts.

• Ensure compliance with servicing guidelines for overdue mortgages and adhere to all applicable regulations.

• Assist with other departmental tasks as assigned by the Collection Manager.

• Demonstrate expertise in the organization's products and services to better assist members.

• Maintain strict confidentiality regarding member information and account details.

• Collaborate with team members to meet monthly collection goals and deadlines.

• Utilize technology effectively to navigate multiple software environments and streamline processes.

Requirements • Proficiency in Spanish and English, with strong translation and communication skills.

• Solid understanding of collections practices, including the Fair Debt Collection Practices Act and Fair Credit Reporting Act.

• Strong analytical skills and the ability to solve problems creatively.

• Exceptional verbal and written communication abilities, coupled with active listening and empathy.

• High attention to detail and accuracy in record-keeping.

• Familiarity with consumer banking, call center operations, and inbound/outbound calls.

• Competence in using tools like Microsoft Outlook, Zoom, and other relevant software.

• High school diploma or equivalent, with at least one year of relevant experience.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .