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Revenue Call Center CSR

Date Posted: Dec 11, 2025

Requisition ID: 469403

Location:

South Bend, IN, US, 46615

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR):

The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.

Role Overview:

The Tax Revenue Customer Service Representative (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required.

A comprehensive 6-week tax training program will be provided to all new employees, along with ongoing training and support.

This role serves in the South Bend, Indiana, District DOR Office.

Salary:

This position starts at an annual salary of $42,900 and may be commensurate with education and job experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/1) to view the total compensation package.

A Day in the Life:

Responsibilities include:

+ Prepare, conduct, and evaluate training courses for individual and sales tax and with procedural issues.

+ Correspond with taxpayers by telephone, in writing, or in person for providing technical tax information, tax law interpretation and procedural information in order to ensure compliance with state and federal laws.

+ Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales, withholding, income, county innkeepers, food and beverage, motor corporations, motor fuel and special taxes);

+ Audit various Department of Revenue tax returns and contacts taxpayers.

+ Compute and issue refunds or delinquency notices.

+ Compare state and federal tax returns to ensure accuracy of state return.

+ Compute and assess penalty and interest paid on delinquent taxes.

+ Establish payment plans for a taxpayer or business.

+ Assist lower-level Tax Analysts regarding policy interpretation and procedures.

+ Assist supervisor with workload distribution and short-term planning.

+ Interpret and apply state and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.

+ Collect data or information necessary for the conduct of a public hearing or trial.

+ Prepare statistical reports regarding production and output and backlogs.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirement to be considered for employment:

+ Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes.

+ Extensive knowledge of the procedures for properly preparing various tax return forms.

+ Considerable knowledge of federal and state laws and legal procedures pertinent to estates and trusts.

+ Ability to interpret and apply tax laws and regulations to individual situations.

+ Broad knowledge of accounting and bookkeeping.

+ Working knowledge of data processing procedures.

+ Working knowledge of computers, both technical and word processing.

+ Ability to discuss and settle tax problems using various legal resources.

+ Effectively communicate, both orally and in writing.

+ Ability to apply and understand ethics and confidentiality laws.

+ Able to perform essential functions with or without reasonable accommodation.

+ No degree is required to fill this position.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 in election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.