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Description

Robert Half is seeking a Help Desk Lead to support a large enterprise data center environment. This role is the primary onsite IT presence in Reno, functioning as the lead for Tier 1 support activities. While this position has no direct reports, it requires someone who can operate independently, set the tone for support operations, and serve as the reliable “boots on the ground” resource for all onsite technical needs.

Responsibilities

+ Serve as the primary onsite support technician at the Reno data center.

+ Provide Tier 1/lead-level support for Windows environments, enterprise applications, databases, and security-related issues.

+ Troubleshoot desktop, server, and peripheral hardware/software problems.

+ Act as the escalation point during high-volume periods and help coordinate the on-call rotation.

+ Partner with stakeholders at all organizational levels, including C-suite executives, providing professional and timely support.

+ Maintain consistent onsite coverage and ensure fast response to issues requiring physical presence.

+ Document procedures and maintain accurate records within ticketing and helpdesk systems.

Technical Environment

+ Large-scale data center environment

+ Windows environment with Active Directory

+ Mac OS support

+ Remote Desktop tools and helpdesk ticketing/tracking platforms

Requirements

Required Qualifications

+ 3–5 years of IT support experience in enterprise environments.

+ Ability to work independently and guide Tier 1 support operations without direct supervisory authority.

+ Strong communication and customer service skills, with the ability to support technical and non-technical users—including executives.

+ Hands-on experience applying technical certifications in real-world settings.

+ Reliable transportation for daily onsite coverage in Reno.

Certifications (Required):

+ CompTIA A+

+ CompTIA Network+

+ CompTIA Security+ (must have practical, hands-on experience—not just theoretical knowledge)

Preferred:

+ Microsoft certifications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .