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Service Manager

Canandaigua National Bank

Location(s): Rochester NY and Canandaigua NY

What does a Service Manager do at CNB?

The Service Manager is responsible for day-to-day management of the Teller unit in a Branch Office. This position ensures that our Branch Offices can meet the financial services needs of its customers. Directly supervises all Tellers in the Branch in order to provide efficient and accurate paying and receiving services. The Service Manager also maintains and controls vault cash for the Teller unit. Additionally, this role works closely with the Community Office Manager in establishing and delivering specific service standards to achieve exceptional customer service.

What competencies are needed to be successful in this role?

+ College degree or college coursework with an emphasis in a business or accounting curriculum, or equivalent work experience normally required.

+ A minimum of 12 months of banking experience is required.

+ Strong knowledge of bank operating policies and procedures

+ Able to perform all Teller duties.

+ High proficiency with a PC and associated programs (such as Microsoft Office)

+ Exceptional customer service/sales experience.

What does a successful first year in this position look like?

+ Ensures all paying and receiving, balancing, and operational activities are done efficiently and according to policy.

+ Assists in the selection of new personnel as appropriate.

+ Makes provisions for the proper orientation and training of new personnel.

+ Works with Tellers to ensure they meet quarterly requirements of the Retail Referral program.

+ On time completion of all assigned performance reviews

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

+ Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.

+ Paid holidays, vacation, and sick time.

+ Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).

+ Training & development opportunities.

+ Tuition assistance.

+ Community focused volunteer opportunities.

+ Award winning wellness program that promotes a solid work/life balance.

+ Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Compensation range - $21-$22/hr

The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.