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Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

+ Service Scheduling & Monitoring

+ Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.

+ Assign jobs and work areas to Service Technicians based on skills and knowledge.

+ Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently.

+ Quoting & Vendor Coordination

+ Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.

+ Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services.

+ Quality & Compliance

+ Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.

+ Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards.

+ Promote and uphold the company’s vision, mission, and values.

+ Customer Relations

+ Work closely with systems coordinator, project manager, and customer account manager for generator start ups.

+ Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints.

+ Maintain a professional image in all customer and community interactions.

+ Team Leadership & Collaboration

+ Assists in setting priorities for multiple jobs and support team workflow.

+ Responds to employee issues and foster a positive, professional working environment.

+ Participates in department meetings, customer events, and company communication efforts.

+ Provide timely feedback, recognize performance, and motivate employee development.

+ Coach employees on assignments and offer technical guidance as needed.

+ Recruit, train, and develop team members in alignment with department goals.

+ Technical Expertise & Development

+ Exhibit strong technical and product knowledge of all equipment sold within the dealership’s area.

+ Engage in company-sponsored training to enhance skills and knowledge.

+ Operational Support

+ Collaborate with the Service Manager on department performance, profitability, and efficiency.

+ Act as backup for the Service Manager when needed.

+ Handles after-hours calls on a rotating basis to support customers and technicians.

+ Other Duties

+ Perform additional responsibilities as assigned.

Qualifications:

+ A High school and/or technical school education or equivalent combination of experience, training and/or education required.

+ Strong customer service skills

+ Strong computer skills

+ Strong technical knowledge

+ Excellent oral and written communication skills

+ Strong time management skills

+ Ability to multi-task

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

+ Health Insurance – 3 plan options including 2 High Deductible plans

+ Dental Insurance – 2 plan options

+ Vision Insurance

+ Flexible Benefit Plan

+ Basic Life/AD&D and Supplemental Life Insurance

+ AFLAC options - Cancer Insurance/Accidental/Hospitalization/Short Term Disability

+ Short-Term Disability Coverage – 60% of salary paid by Butler

+ Maternity Benefit

+ Holidays – 7 days company paid

+ Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000/yr

+ Paid Time Off (PTO)

+ 401(K) Plan

+ 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

+ Employee Assistance Program (EAP) – including Health Coaching

+ SmartDollar – employer paid financial planning program

+ Legal Shield/ID Shield products

EOE/Vet/Disability

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