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  • Senior Customer Success Manager, Digital Media…

    Cella Inc (Culver City, CA)



    Apply Now

     

    Client Relationship Management: Build deep, lasting relationships and act as the primary point of contact for advertiser and agency partners throughout the entire sales and campaign lifecycle.

     

    Strategic Planning: Own the full RFP response process, including developing strategic media plans across all buying channels to meet client KPIs and desired outcomes.

     

    Project & Campaign Leadership: Lead all aspects of campaign setup, launch, and activation, including creative production management, spec review, asset collection, and accurate creative trafficking.

     

    Performance Monitoring & Optimization: Proactively monitor campaign pacing, delivery, and performance. Optimize and revise media plans regularly to ensure client objectives are met.

     

    Consultative Selling: Leverage performance data and insights to proactively identify, pitch, and close incremental and expansion opportunities, contributing to business growth.

     

    Data Storytelling & Reporting: Review, interpret, and present campaign data, including brand measurement studies. Own the post-campaign analysis, providing comprehensive insights, recommendations, and findings to drive repeat business.

     

    Product Expertise: Serve as a product authority, educating clients and agencies on new and existing offerings, advising on best practices, and tailoring campaign optimizations.

     

    Cross-Functional Collaboration: Partner closely with internal organizations to structure campaigns effectively and lead sophisticated projects involving internal and external cross-functional work streams.

     

    Operational Excellence: Adhere to internal best practices, ensure accurate billing, and maintain rigorous process adherence.

    Qualifications:

    Bachelor's degree preferred in Sales, Advertising, Marketing, or Business.

     

    Experience: Minimum of 3 years of experience in digital media planning and/or buying.

     

    Industry Knowledge: Strong industry knowledge and a desire to grow within the digital media and advertising ecosystem.

     

    Analytical: Strong understanding of advertising performance metrics and the ability to translate client requests into data-backed recommendations that meet business objectives.

     

    Communication: Proven ability to craft impactful sales rationale stories using data and research. Excellent verbal, written, and presentation skills are essential.

     

    Detail-Oriented: A highly organized, focused multi-tasker with strong attention to detail who can work independently within a team-focused organization. You thrive in a deadline-oriented environment.

     

    Technical Dexterity: Excellent proficiency in Excel and PowerPoint, with experience working within CRMs, OMSs, ad servers, and other digital media technology systems.

     

    Client Focus: A reputation for providing outstanding customer service and the ability to work effectively with cross-functional teams and all levels of management.

     

    JOBID: 122025-119573#LI-CELLA#LI-MM2#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

     


    Apply Now



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