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* ALL APPLICANTS MUST BE COMFROTABLE WORKING FULLY ON SITE IN ROCHESTER, NEW YORK *

SCHEDULE / SHIFT: C SHIFT - THIS ROLE IS 12:30 AM - 9:00 AM TUESDAY THROUGH SATURDAY

Description

The Data Center Services Technician III provides first level support for the Data Center systems and Service Desk support for those whose business functions rely primarily on computer-based technologies in this 24/7/365 environment. The Data Center Services Technician II is responsible for troubleshooting and resolving issues with hardware, software applications, operating systems, voice and network services, and monitoring and escalations across the enterprise. The Data Center Technician II works with other Platform Engineers to provide first level server and end user support.

This will be Tuesday through Saturday, C shift (12:30am to 9:00am)

Primary Responsibilities

• Demonstrates high level troubleshooting and resolution skills for technical issues

related to computing hardware, operating systems, application software, servers,

email, networking, voice, backup utilities and Security and Policy incidents.

• Performs high level analysis and reasoning with attention to detail.

• Provides high level technical support of IT systems across the enterprise

• Interprets data being presented/reported to discover the appropriate

solution/approach.

• Is accountable for documentation of systems, procedures, diagnostic processes

and methods used to determine root cause of technical issues.

• Ensures proactive monitoring is continuous, and daily system health checks

occur.

Primary Responsibilities

• Monitors Primary and Second Data Center operations.

• Updates technical documentation supporting both the Data Center environment

and enterprise systems.

• Demonstrates an ability to assess information from records and logs to analyze

trends.

• Participates in Data Center related projects and task assignments.

Secondary Responsibilities

• identifies security threats utilizing various threat detection systems and reports

and initiates containment protocols and escalations

• Provides second level windows systems administration for server environments.

Secondary Responsibilities

• Assists with technical responses and communications support for more advanced

service requests, including service interruptions, maintenance activities, as well

as urgent and emergency technical problems across the enterprise that requires

effective communications.

Secondary Responsibilities

• Participates in after-hours maintenances.

• May participate with interviews of potential new team members.

• Participates in collaborative team initiatives across other technical teams.

• Keeps abreast of current IT technologies through continuing education, journal

review, web searches, on the job training and formal seminar opportunities

Skills

Desktop, Windows 10, Windows 11, Troubleshooting, Support, Customer service, Hardware, Windows, Help desk, Technical support, Computer operation

Additional Skills & Qualifications

Shift will be Tuesday through Saturday, C shift (12:30am to 9:00am)

This person will need to be flexible with the hours.

Experience Level

Entry - Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Rochester, NY.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rochester,NY.

Application Deadline

This position is anticipated to close on Dec 19, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.