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Position Title:

Airport Customer Service Representative

Job Description:

Under the general supervision of the Airport Customer Service Supervisor, incumbent provides customer service and administrative support for the Airport Lost and Found. Handles a variety of customer service issues requiring considerable independent decision making, sound judgment and the ability to interpret and apply specified departmental policies and procedures. Answers phones, greets visitors, logs and stores received items. Catalogs, files and maintains records in accordance with departmental policies and procedures. Maintains records of related transactions and activity reports.

About the Position:

As an Airport Customer Service Representative, you’ll help keep the Airport Lost & Found running smoothly by assisting travelers, responding to inquiries, and carefully tracking and storing found items to help reconnect them with their owners. You’ll perform this work with both customer care and administrative expertise, handling tasks such as recordkeeping, data entry, and preparing items for disposition. If you’re detail-oriented, organized, and enjoy a role where every day brings something new, this position offers a great opportunity to make a positive impact on the passenger experience.

This position will remain open until December 26th. Early applications are highly encouraged.

Position Hourly Range:

$21.05 - $23.39/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

+ Health Insurance (95% of premium paid by city)

+ Dental, Vision and Life Insurance

+ Paid vacation and personal leave

+ 6-12 weeks of paid parental leave available

+ Retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

+ Handles multiple tasks including answering the phone, helping customers at the counter, resolving complaints, data entry, disposition of items, shipping, and correspondence.

+ Logs found items using database software and maintains the storage of found items. Safeguards found property from receipt through final disposition with custodial control in accordance with established written procedures.

+ Works with a wide range of business contacts and the traveling public, including claimants, ensuring that an exhaustive attempt has been made to locate the rightful owners of found property.

+ May collect payment from customers for services rendered and/or goods purchased. Accounts for and maintains records of found cash (U.S. and foreign currencies) and checks.

+ Compiles and maintains record of departmental transactions and activities. Performs a variety of clerical duties utilizing knowledge of departmental systems, operational procedures, and specialized office equipment.

+ Composes and types correspondence, technical reports, and summary data. Performs any combination of routine posting, calculating, compiling of data, and statistical computation.

+ Answers phone and gives information to callers or researches information needed, and independently follows through on requests verbally or in writing.

+ Communicates and interacts effectively with internal and external business contacts. Applies strong customer service focus in all interactions with claimants and other members of the public.

+ Prepares found items for disposition according to City and State ordinance, and departmental policy.

+ Operates computer in order to maintain, track, and retrieve data. Determines computer format for reports and data collection. Catalogs, files and records data in accordance with departmental policies and procedures.

+ Requests supplies and equipment for regular inventory.

+ Performs other duties, including special projects, as assigned.

Minimum Qualifications:

+ Graduation from high school or equivalency and two years’ work experience in a customer service/administrative support role. Experience and training must include data entry and the use of personal computers to do word processing or spreadsheets. Education and experience may be substituted one for the other on a year-for-year basis.

+ Ability to communicate with individuals from different social and ethnic backgrounds. Must be able to function effectively in stressful situations, prioritize tasks, and make sound decisions in accordance with policy and procedure.

+ Ability to operate and understand a personal computer network using Windows, Microsoft Office applications to include Word, Excel, and Outlook.

+ Ability to operate various standard office equipment and other specified technical equipment.

+ This position may require passing a credit check.

+ Possession of a valid Utah operator’s license or driving privilege card.

Desired Qualifications:

+ Conversational ability in a second language.

+ One year of customer service experience in an airport environment.

Working Conditions:

+ Moderate physical effort and usually comfortable working conditions. Intermittent sitting, standing, walking, and moving around in a normal office environment where typing, copying, writing, and using a computer is a regular part of the day. Occasional lifting and moving of large, bulky or heavy items.

+ Considerable exposure to stressful situations as a result of human behavior, time constraints, and/or multiple demands and priorities.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

+ 95% City-paid medical insurance

+ Dental, vision, life insurance

+ HSA (with $1,000–$2,000 City contribution)

+ Wellness clinic for employees & families

+ Robust Employee Assistance Program (EAP)

Financial Perks

+ Tuition reimbursement (up to $4,000/year)

+ Retirement contributions (pension and/or 401(k))

+ Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

+ 12 vacation days to start

+ 12 paid holidays + 1 personal holiday

+ Up to 80 hours personal leave annually

+ 6 - 12 weeks of paid parental leave

+ Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email: [email protected]

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.