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Global Account Manager

Are you a relationship builder with commercial instinctsand a drive to grow global partnerships? We’re looking for a GlobalAccount Manager to play a pivotal role in delivering excellence and expandingone of our most strategic global accounts. In this client-facing role, you’llgo beyond execution—building trusted relationships, surfacing newopportunities, and helping shape account growth strategies that align withevolving client needs.

You’ll be a key member of our global account team, ensuringworld-class delivery while activating new ways to deepen engagement and growrevenue. If you thrive in a fast-paced environment, love client collaboration,and have an eye for unlocking value, we want to hear from you.

What You Will Do

+ Client Engagement & Relationship Growth

+ Serve as a primary day-to-day contact for a global client,ensuring proactive communication, dependable delivery, and seamlesscoordination across teams.

+ Cultivate trusted relationships across stakeholdergroups—understanding business priorities and translating them into actionable,value-added solutions.

+ Support strategic account plans by contributing insights onclient goals, usage trends, feedback, and potential areas for deeperengagement.

+ Lead or co-lead regular client meetings, business reviews,and planning sessions to demonstrate performance and uncover growthopportunities.

+ Project Execution & Performance Management

+ Partner with internal operations, delivery, and solutioningteams to ensure projects are delivered on time, on budget, and to the higheststandards.

+ Monitor KPIs and service metrics to ensure quality andclient satisfaction, while flagging risks or bottlenecks early.

+ Coordinate status updates, reporting, and performancesummaries for internal teams and client stakeholders.

+ Growth Activation & Commercial Support

+ Identify and qualify upsell or cross-sell opportunitiesthrough day-to-day client interactions, usage patterns, and evolving businessneeds.

+ Collaborate with senior account leadership to shapeproposals, support pricing discussions, and contribute to contract renewals andexpansions.

+ Assist in mapping new buying centers, expanding use cases,and preparing growth narratives that align with broader account strategy.

+ Collaboration & Market Awareness

+ Partner across departments, time zones, and functions todeliver cohesive, client-centered solutions.

+ Stay current on trends in localization, content, AI, anddigital transformation to contribute meaningful insights to accountconversations.

+ Support strategic initiatives and innovation briefings asdirected by the Global Account Director or leadership.

To Be Successful You Will Have

+ Experience: 3–5 years in account management, clientsuccess, or B2B relationship management—ideally within a global or enterpriseservice environment.

+ Growth Mindset: A commercial orientation with the abilityto spot opportunities and support proposal development or expansion efforts.

+ Client Focus: A service-driven mindset with a passion forexceeding client expectations and earning long-term trust.

+ Execution Strength: Proven ability to manage multiplepriorities, projects, and stakeholders with structure, precision, andfollow-through.

+ Communication: Clear and confident communicator who cantailor messages across operational and executive audiences.

+ Industry Curiosity: Familiarity with localization, globalcontent, or tech-enabled services is helpful—but eagerness to learn isessential.

+ Collaboration & Agility: Thrives in a fast-paced,cross-functional, and globally distributed environment.

In Return, You Can Expect

+ Ongoing career opportunities at a repeat Forbes andNewsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “BestRemote Employer”, “Best Large Employer”, and “Most Loved Workplace”

+ Career development and a career path designed to utilizeyour learned skills and ultimate professional passions in a world-leadingcompany with over 25 years of world-leading experience

Our People are Our Pride – Benefits and Perks

+ Competitive pay based on the work you’ll do here and notyour previous salary. Expected Compensation: $140,000-$175,000 USD/year +a competitive and achievable commission plan!

+ Health Coverage for you and your family with multiple planoptions: Health, Vision, Dental; as well as HSA and FSA eligible programs

+ Generous Paid-Time-Off and 10 Company Paid Holidays, aswell as Floating Holidays, Paid Volunteer Days and an additional Paid Day Offfor your Birthday!

+ 401k with company match

+ Free access to Lionbridge’s Employee Wellness Platform andEmployee Assistance Program to support both physical and mental health

+ Earn extra money in your HSA for completing WellnessIncentive goals through employer contributions

+ Career guidance with learning and development opportunitiesalong the way, backed by Lionbridge’s Internal Mobility and Referral Bonusprograms

About Us

Lionbridge partners with brands to break barriers and buildbridges all over the world. For over 25 years, we have helped companies connectwith their global customers and employees by delivering translation andlocalization solutions in 350+ languages. Through our world-class platform, weorchestrate a network of passionate experts across the globe who partner withbrands to create culturally rich experiences. Relentless in our love oflinguistics, we use the best of human and machine intelligence to forgeunderstanding that resonates with our customers’ clients. Based in Waltham,Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation,gender identity, national origin, disability or protected veteran status.

BreakingBarriers. Building Bridges.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [email protected] for assistance.