• Support Technician

    JE Dunn Construction Company (Kansas City, MO)


    Support Technician

    Location:

    Kansas City, MO, US, 64106

     

    Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

     

    By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

     

    Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

    Role Summary

    The Support Technician will provide support for the organization’s computer end users. This position will be responsible for providing instruction to end users, repairing software malfunctions, including software upgrades as deemed necessary by application product owners. All activities will be performed in support of the strategy, vision and values of JE Dunn.

     

    + Autonomy & Decision-Making: Follow directions and refers all exceptions to supervisor.

    + Career Path: Senior Support Technician

     

    Key Role Responsibilities - Core

    _End User Support FAMILY – CORE_

    + Identifies, researches and solves basic end user inquiries regarding PC, tablet, and telephony issues, utilizing phone and remote-control software.

    + Creates and assigns work orders in the IT ticketing system, and documents resolutions.

    + Maintains records of daily data communication transactions, problems, remedial actions taken and installation activities.

    + Provides instructions regarding proper use of hardware and software systems as they are deployed to end users.

    + Performs software repairs and maintenance as required by IT.

     

    Key Role Responsibilities - Additional Core

    N/A

    Knowledge, Skills & Abilities

    + Ability to perform work accurately and completely, and in a timely manner

    + Communication skills, verbal and written

    + Proficiency in MS Office

    + Listening skills

    + Ability to quickly and effectively solve complex problems

    + Ability to deliver quality through attention to detail

    + Thorough knowledge of personal computer software including operating systems

    + Thorough knowledge of PC components and associated hardware

    + Ability to solve technical issues

    + Knowledge of networking and telecommunications

    + Ability to build relationships and collaborate within a team, internally and externally

    Education

    + Associate’s degree in computer science or related field (Required)

    + In lieu of the above requirements, relevant experience will be considered.

    Experience

    + 0 -2 years previous help desk or desktop experience (Preferred)

    Working Environment

    + Must be able to lift up to 25 pounds

    + May require periods of travel

    + Normal office environment

    + Frequent activity: Sitting, Viewing Computer Screen

    + Occasional activity: Standing, Walking, Bending, Reaching above Shoulder

     

    Benefits Information

     

    The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

     

    Click here for benefits details. (https://www.jedunn.com/wp-content/uploads/2024/02/Colorado-Benefit-Descriptions.pdf)

     

    This role is expected to accept applications for at least three business days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

     

    _JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace._

     

    _JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to_** **[email protected]_

     

    _JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails._

     

    Why People Work Here

     

    At JE Dunn we offer our employees an inspired place to enrich their life and the lives of those around them

     

    Building on our rich history,** our employee **owners are shaping the future** of JE Dunn. In our team-focused environment **we do life together** and are generously **rewarded for our efforts

     

    About JE Dunn

     

    For more information on who we are, clickhere. (https://www.jedunn.com/who-we-are/)

    EEO NOTICES

    Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

     

    California Privacy Policy

     

    E-Verify

     

    JE Dunn participates in the Electronic Employment Eligibility Verification Program.

     

    E-Verify Participation (English and Spanish) (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

     

    Right to Work (English)

     

    Right to Work (Spanish) (https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify\_Native\_Documents/IER-RightoWorkPosterES.pdf)

     

    **Nearest Major Market:** Kansas City