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Posting Details

Position Information

Position Title Director, Testing Center

Work Location Springfield Campus

Department Library

HR Home Department 020900 LIBRARY

Pay Grade 46

Proposed Salary $66,046-$70,000/annual

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type Full Time Regular

Exempt/Non-Exempt Exempt

General Function

The Director, Testing Center is responsible for the daily operation, strategic leadership, and overall management of Missouri State University’s Testing Center. This position oversees a broader organizational unit that includes the Testing Center team (three full-time staff and up to twenty student employees), delivering efficient, compliant, and high-quality testing services. The Director ensures effective and efficient operations across staffing, scheduling, systems maintenance, facilities, and test security, while also leading strategic planning, campus policy development, and institutional-level decision-making in partnership with the Disability Resource Center ( DRC ), the Provost, General Counsel, academic Deans, and the Faculty Center for Teaching and Learning ( FCTL ). This position serves as the primary liaison and negotiator with external testing organizations and vendors (e.g., Educational Testing Service, College Board, and other providers of high-stakes examinations), ensuring strict compliance with their policies, procedures, and contractual obligations and securing a balanced portfolio of academically aligned and revenue-generating tests.

Description of Primary Duties

The Director, Testing Center is responsible for the daily operation, strategic leadership, and overall management of Missouri State University’s Testing Center. This position oversees a broader organizational unit that includes the Testing Center team (three full-time staff and up to twenty student employees), delivering efficient, compliant, and high-quality testing services. The Director ensures effective and efficient operations across staffing, scheduling, systems maintenance, facilities, and test security, while also leading strategic planning, campus policy development, and institutional-level decision-making in partnership with the Disability Resource Center ( DRC ), the Provost, General Counsel, academic Deans, and the Faculty Center for Teaching and Learning ( FCTL ). This position serves as the primary liaison and negotiator with external testing organizations and vendors (e.g., Educational Testing Service, College Board, and other providers of high-stakes examinations), ensuring strict compliance with their policies, procedures, and contractual obligations and securing a balanced portfolio of academically aligned and revenue-generating tests.

Minimum Acceptable Qualifications

Education: Bachelor’s degree required, Master’s degree preferred (e.g., higher education administration, public administration, business administration, or related field). An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: Five or more years of progressively responsible leadership experience in a higher education or testing services environment, including staff supervision, operations management, and policy implementation. Demonstrated experience with ADA -accommodated testing and collaboration with disability services offices preferred. Experience developing and managing budgets, setting strategic goals, and leading organizational changes to improve service and financial sustainability preferred along with administrative and/or teaching experience and NCTA standards familiarity.

Skills: Strong interpersonal, customer service, and organizational abilities. Effective written and verbal communication, with the ability to influence and enforce deadlines and policies across academic units. Strong problem-solving skills, adaptability in a fast-paced environment, and ability to work effectively with constituencies possessing a wide range of technical knowledge. Ability to maintain confidentiality regarding information processed, stored, or accessed by systems and strict adherence to test security protocols.

Additional Qualifications

Link to Job Description http://www.missouristate.edu/human/jobdescriptions/1131.htm

Open Date 12/11/2025

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

The first date of consideration is January 5, 2026, and review of applications will continue until the position is filled. Please attach an unofficial transcript to your application. Official transcript required at time of hire.

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252,

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Detail

Posting Number 20250252FTS

Quicklink for Posting https://jobs.missouristate.edu/postings/84252

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * How did you hear about this vacancy?

+ Indeed

+ Linkedin

+ Missouri State University Website

+ Google

+ Employee Referral

+ Job Alerts

+ HigherEdJobs.com

+ Personal Contacts / Networking

+ Job Board (CareerBuilder.com, Monster, etc.)

+ Other

+ * Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

(Open Ended Question)

Applicant Documents

Required Documents

+ Resume

+ Cover Letter

+ Unofficial Transcripts - 1

Optional Documents

+ Curriculum Vitae

+ Letter of Recommendation-1 (Non-confidential)

+ Letter of Recommendation-2 (Non-confidential)

+ Letter of Recommendation-3 (Non-confidential)

+ Other Documents -1

+ Certificate/License-1

+ Certificate/License-2

+ Certificate/License-3