• Supervisor, WC Underwriting Support

    UPMC (Pittsburgh, PA)


    UPMC Health Plan is hiring a Supervisor, WC Underwriting Support to join the Workers Comp Underwriting team. This role may work remotely, however, there may be a requirement for in-office presence in the future.

     

    This role reports to the Underwriting Support Manager. This position manages and coordinates operations and/or customer service activities for the functional area ensuring effective delivery of service to all levels of internal and external customers.

    Responsibilities:

    + Manages the work activities and has full management accountability for the performance and development of reporting staff in accordance with department?s strategic direction.

    + Establishes and reviews performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the team members.

    + Through collaboration with others, establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues. Acts with a sense of urgency and takes accountability for resolving issues.

    + Identifies process improvements within the Underwriting Support Team as necessary and escalates to operations team for research and execution to achieve the best customer experience possible.

    + Manages and monitors team performance against established targets.

    + Maintains agency assignments as needed.

    + Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry.

    + Responsible for facilitation and coordination of training initiatives within Underwriting Support Team as necessary.

    + Responsible for monitoring and coordination of premium audit completion by Underwriting Support Team and assuring timely receipt of audits from the audit vendor. This includes audit disputes sent to the audit vendor by the Underwriting and Underwriting Support staff.

    + High school diploma (or equivalent)

    + Minimum of 3 years of customer service and/or administrative experience

    + Minimum of 1 year of Property & Casualty Insurance experience is required.

    + Bachelor's degree in business administration, finance, or insurance related field of study is a bonus but not critical.

    + Prior leadership experience is a bonus.

    + Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran