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Job Summary

The Head of Client Management will play an integral role in the growth and success of Luminare Health, the region, and the Client Management team. This individual will be provide strategic thought leadership, new product and/or initiative rollout, and team leadership for their region, and the broader Luminare Health organization. This position will be responsible for the development of the regional client management budget, staff modeling, and goal setting, aligned with the goals and direction of the organization. This position will also require primary oversight of a small book of self-funded clients. In addition to working closely with the entire Client Management team, Luminare Health departments, consultants, and vendors, the Head of Client Management will have the personal responsibility for one key regional client.

Job Responsibilities:

Providing strategic thought leadership and direction for the region and Luminare Health focusing on:

+ Setting the strategy, and direction to drive high levels of service and retention for all clients within the region

+ Analyzing monthly reports, industry and client specific results to proactively identify trends, and setting appropriate direction

+ Being the “face of Luminare Health” within the market, and with clients, providing direction, establishing credibility and trust, and represent the best interests of Luminare Health

+ proactively addresses issues, and communicates findings and suggestions to clients and the senior management team

+ This will require attending/participating in annual renewal meetings, assisting with relationship development with clients and brokers & attending meetings with regional president and client managers to review renewal strategy

Providing ongoing support, direction, and leadership to the entire Client Management team consistent with the Luminare Health business philosophy to include:

+ Assigning and monitoring CM, CC and Sales/Marketing workloads

+ Facilitating the ongoing education and development of the Client Management staff regarding industry trends, regulatory changes, and new product designs and features

+ his will require the commitment to assisting current team members with day-to-day client issues, high priority issue resolution to include

+ Supporting the Client Management team with new client implementations process by working collaboratively with other Luminare Health functions, adhering to project plans, timetable, and providing direction to ensure a smooth and seamless transition.

Personally providing client management support to key Luminare Health Client(s)

+ Functioning as the key point of contact, providing consultative support, a high level of customer service, and working proactively across Luminare Health departments to meet client needs, and resolving client issues in a timely and equitable way

+ Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, or entertaining.

+ Analyzing monthly reports, proactively addresses issues, and communicates findings and suggestions to clients

+ Driving upsales of products and services as appropriate

+ Performing other duties as needed/assigned.

Required Job Qualifications:

+ 7+ years Client Management experience

+ Previous experience managing a Client Management team

+ Possess keen understanding of Luminare Health business strategy

+ Project Management: prioritizes process, establish and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks

+ Communication Skills: demonstrate effectiveness in both written and verbal skills, is able to effectively persuade, shares information in concise manner

+ Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably

+ Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team

+ Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion

+ PC literacy/Microsoft office

+ Bachelor degree in related field

Preferred Job Qualifications:

+ State insurance license

+ Consultative selling skills

Candidate must reside in the following states to be considered: IL, MT, NM, OK, TX, IN, MO, WI, IA, KS, NC, PA

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EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:

$100,900.00 - $189,400.00

Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

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