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Health Unit Coordinator (HUC)
- COH Holdings (Hudson, WI)
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HEALTH UNIT COORDINATOR (HUC)
Reports To: House Manager
Department: Assisted Living / Memory Care
Status: Full-Time (Flexible for all shifts, every other weekend included)
Pay Range: $22.00-$23.00 DOQ
Position Summary
The Health Unit Coordinator (HUC) supports the House Manager by coordinating resident care tasks, documentation, communication, and daily workflow across the community. This role ensures smooth operations by bridging caregivers, nurses, families, and external providers. The HUC keeps the building organized, compliant, and informed—allowing the House Manager to focus on leadership, staffing, admissions, and resident experience. The HUC demonstrates COH's “We Row Better Together” culture and supports a high-quality, resident-centered environment.
Essential Duties & Responsibilities
1. Resident Care Coordination
+ Ensure service plans, MARs, TARs, and care notes are accurate and communicated to staff.
+ Assist with coordinating resident appointments, therapy visits, and provider communication.
+ Track and report changes in condition to the House Manager and responsible parties.
+ Support care conferences and family communication.
+ Maintain resident charts, binders, and required compliance documents.
+ Verify accuracy of physician orders and follow-up tasks.
2. Medication & Treatment Oversight Support
+ Ensure med changes are documented and updated in PCC/MAR.
+ Communicate with pharmacy on new orders, refills, and follow-up needs.
+ Complete monthly MAR/TAR audits.
+ Prepare medication documents for new admissions.
3. Staff Communication & Workflow Support
+ Be a central communication hub for caregivers and the House Manager.
+ Support effective shift-to-shift communication.
+ Track incident reports and ensure follow-up documentation is completed.
+ Assist with onboarding by reviewing care documents and workflows.
4. Administrative & Office Coordination
+ Answer phones, greet visitors, and support families.
+ Complete faxing, copying, scanning, and filing tasks.
+ Assist with appointment scheduling and transportation coordination.
+ Track and maintain supply lists.
+ Enter progress notes, orders, and documentation into PCC accurately.
5. Admissions & Discharges Support
+ Assist in preparing rooms, welcome packets, and administrative paperwork.
+ Enter admission documentation into PCC.
+ Coordinate medication reconciliation with pharmacy.
+ Support communication with families during both admissions and discharges.
+ Update charts, binders, and notifications following a discharge.
6. Compliance & Quality Assurance
+ Maintain DHS 83 documentation requirements.
+ Complete weekly resident chart audits.
+ Track training, competencies, and compliance reminders at the direction of the House Manager.
+ Assist in preparing for surveys and internal audits.
7. Culture & Family Experience
+ Demonstrate the COH Serve Approach and positive communication.
+ Participate in resident and family support activities.
+ Maintain a calm and supportive presence for staff and families.
+ Promote teamwork and collaboration.
Qualifications
+ Prior experience in healthcare, senior living, or administrative roles preferred.
+ Strong communication and organizational skills.
+ Ability to multitask in a fast-paced environment.
+ Experience with PCC or willingness to learn.
+ Understanding of medication and provider communication processes.
+ Customer service mindset with professionalism and empathy.
+ Ability to maintain confidentiality (HIPAA and COH standards).
Physical Requirements
+ Ability to sit, walk, bend, and lift up to 25 lbs.
+ Ability to work at a desk or in care areas as needed.
Schedule
+ Primarily weekdays, with flexibility depending on building needs.
+ May require occasional support for admissions, audits, or urgent resident needs.
Why This Role Matters
The HUC ensures consistent communication, accurate documentation, and supportive care coordination. By keeping the building organized and compliant, this role allows the House Manager to focus on staffing, admissions, leadership, and resident/family experience—making it essential to the success of the community.
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