• Call Center Coordinator (Part Time)

    US Physical Therapy (Garden City, NY)


    Company Description

    Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

    Job Description

    **Schedule:** Monday and Friday 8am-630pm

    + Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.

    + Route escalated calls to the appropriate department and personnel.

    + Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.

    + Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.

    + Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

    + Answer a high volume of calls

    Qualifications

    + High School Diploma or equivalent

    + Strong customer service skills; ability to diffuse client frustrations

    + Excellent interpersonal and communication skills

    + Ability to use logic and problem-solving skills to resolve issues

    + Ability to work independently under tight deadlines in a rapidly changing environment

    + Excellent time management and organizational skills

    Additional Information

    The anticipated hourly pay range for this position is $17-20/hr. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.

     

    We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected]