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Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017790 Marketing/Communications Administration

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Hybrid

Additional Information:

The Provider Liaison builds and maintains strong relationships with community providers through consistent, strategic outreach. The role proactively supports providers by anticipating needs, removing barriers, and enhancing satisfaction with Arkansas Children’s services. Serving as a positive representative of the organization, the Liaison promotes care pathways, clinical expertise, and service line capabilities to improve patient access and support high-quality care. All activities are conducted in alignment with federal and state regulations and in partnership with Compliance and Legal, as needed.

Required Education:

Bachelor's Degree

Recommended Education:

Required Work Experience:

Entry Level - Experience not Required.

Recommended Work Experience:

Required Certifications:

Drivers License (AR) - Arkansas Department of Motor Vehicles

Recommended Certifications:

Description

1. Proactively establish and sustain contact with key community providers using a variety of communication methods identified through data-driven targeting.

2. Conduct scheduled in-person visits to assess provider needs and tailor information, resources, and solutions to support effective patient care.

3. Strengthen relationships by identifying access barriers, responding to needs, and ensuring timely and complete follow-through on all requests.

4. Coordinate introductions to new specialists and clinical services to build provider awareness and improve patient referral pathways.

5. Facilitate connections to clinical services, entry points, and specialists for new providers entering the service area.

6. Support provider participation in accredited or approved educational offerings that enhance patient care, in accordance with organizational guidelines on continuing education and professional interactions.

7. Document all provider interactions, identified needs, outstanding requests, and follow-up actions in a tracking database that monitors activity, progress, trends, and outcomes.

8. Develop quarterly provider engagement plans informed by data on patient needs, access barriers, and community health trends.

9. Integrate relevant market intelligence to identify new opportunities and ensure strategies align with organizational capacity and readiness.

10. Continuously refine engagement tactics to provide accurate information, improve coordination, and support high-quality patient care.

11. Collaborate with leadership and the strategic marketing/communications team to develop targeted, educational, and policy-compliant messaging and tools.

12. Prepare reports summarizing field activities and highlighting trends, opportunities, and challenges that influence provider satisfaction and experience.

13. Elevate community and service needs identified in the field and coordinate follow-up actions with internal stakeholders.

14. Communicate themes and trends from provider feedback related to access, service, communication, and operational barriers impacting patient care and organizational goals.

15. Partner with leadership and clinical/operational teams to maintain effective processes for addressing, tracking, and reporting provider issues and needs.

16. Serve as a resource to leaders by providing market insights, competitive intelligence, and provider feedback to inform operational and clinical planning.

17. Other duties as assigned.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.