"Alerted.org

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in Wausau, WI is seeking a Contact Center Representative to join our team!

Assist patients and community members by managing customer service calls; may schedule patient appointments while following established protocols that promote patient satisfaction and schedule efficiencies.

HOURS: Full Time or 1.0 FTE, 80 hours every pay period. Varied shifts. After an onsite training period, this position will be remote.

Experience/Qualifications

+ High school diploma or equivalent required

+ Associate degree in Business Administration or Health Care Business Services or other applicable areas preferred.

+ Minimum one-year call center experience is strongly preferred.

+ Prior healthcare administrative experience preferred.

+ Prior customer service experience strongly desired.

+ Ability to proficiently use a computer and type required.

+ Knowledge of grammar, spelling, and punctuation to type patient information.

+ Attention to detail to ensure data integrity.

+ Excellent written and oral communication skills with a high degree of professionalism.

+ Excellent listening skills, eye, hand, and auditory coordination.

+ Willingly accepts change and proactively offers ideas and suggestions.

+ Ability to work cooperatively and effectively with providers, patients, staff, and the public.

+ Possesses a high degree of accuracy.

+ Ability to establish priorities and coordinate work activities.

+ Ability to work independently, with minimal supervision, under pressure, with time restraints.

+ Ability to cope with rapidly changing demands for records (fast-paced work environment).

+ Ability to maintain confidentiality regarding all phases of work.

+ Knowledge of federal and state laws regarding HIPAA and release of information.

+ Call Center may be open 24 hours/day, 365 days per year and additional tasks or hours may be assigned.

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Our Mission : We heal people, promote health and strengthen communities.

Our Vision : Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position CONTACT CENTER REPRESENTATIVE - NURSING CONTACT CENTER

Location

Req ID 95257