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Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Wausau Hospital in Wausau, WI is seeking a FIELD SERVICE TECH TEAM LEAD to join our INFORMATION TECHNOLOGY team!

The IT Field Services Team Lead manages the workload of the Regional Field Services Team. The Team Lead is responsible for resourcing day to day operations and projects throughout their assigned region. Provides task management, priority setting and issues management to a team of Field Services Technicians. Mentors team and other IT employees and promotes a team environment. Works collaboratively with the Logistics Coordinator to ensure projects and MACDs are appropriately resourced. Acts as a liaison to the customer and Information Technology by promoting customer service at all levels. In conjunction with the Regional IT Manager and System IT Operations Director, supports the goals and direction of the department and organization. The Team Lead role is differentiated from Manager role in that Manager does people management, hiring, promotions and disciplinary actions, performance reviews, salary equity, FML, and other personal needs and goals of the team members and is responsible for team budget and resource forecasting.

HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.

Experience/Qualifications

+ Associate degree or higher in Information Systems or related field

+ Minimum of 5 years’ experience in a Health Care Information Technology related role supporting end-user devices in a hospital or clinic setting.

+ Required; ITIL 4 Foundation Certification

+ Required; Successful completion of one or more of the following IT certifications; Microsoft Exam MD-100, Microsoft Exam MD-101, CompTIA A+, CompTIA Network+, CompTIA Security+.

+ Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.

+ Must possess excellent communication and organizational skills to work effectively with a team environment.

+ Thorough knowledge of operational processes and process improvement is beneficial.

+ Demonstrates critical thinking and reasoning skills.

+ Ability to serve as project resource on small to medium projects.

+ Ability to work on multiple priorities effectively.

+ Ability to prioritize conflicting demands.

+ Ability to execute assigned project tasks within established schedule.

+ Ability to work collaboratively in a team environment.

+ Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely.

+ Possesses sound documentation skills.

+ Ability to maintain confidentiality.

+ Demonstrates exemplary customer service skills

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan’s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin (https://www.visitwausau.com/)

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position IT FIELD SERVICES TEAM LEAD-INFORMATION TECHNOLOGY

Location

Req ID 83681