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For more information on everything FAU has to offer, please visit www.fau.edu/jobs.

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Florida Atlantic University is seeking a Front Office Assistant - Boca Raton, FL.

The Front Office Assistant works as part of an interdisciplinary team to provide outstanding and comprehensive services to patients and visitors. The Front Office Assistant is responsible for day-to-day operations and coordination of all programs and services of the Florida Atlantic Medical Group. The Front Office Assistant serves as the first point of contact for patients ensuring accurate execution of clinical protocols in accordance with Good Clinical Practices, HIPPA, and required obligations to patients/participants, Directors, and clinical staff.

Summary of Responsibilities:

+ Organizes, manages, and maintains all Florida Atlantic Medical Group activities including welcoming patients/participants, managing check-in and scheduling, triaging patient questions to appropriate clinician(s), creates and executes office, insurance, and billing procedures, and oversees and manages electronic medical record system.

+ Manages registration and check out process for Florida Atlantic Medical Group patients and caregivers. Ensures all parties are provided with accurate information on process, manages concerns and resolves problems should they arise in the process.

+ Conducts follow-up screenings (via phone, email, or in-person) according to established protocols.

+ Investigates and resolves problems and ensures that information requests are handled in a professional and timely manner (i.e. variety of patient concerns, conflicts, billing and compliance issues, managing requests/issues, record requests, etc.).

+ Coordinates and facilitates effective and timely communication between the Doctors, clinicians, labs, patients and participants in accordance to the proper chain of command.

+ Prepares patient/participant charts and maintains medical records in accordance with established protocols and in compliance with state and federal regulations regarding privacy and security of confidential patient information. This position will have authority to create and maintain internal procedures (i.e. insurance billing procedures/management, office procedures, guest procedures, SOP for position)

+ Manages patient billing or financial inquiries and coordinates responses with medical billing company. Acts as a liaison between insurance companies, finance team, and Florida Atlantic Medical Group in regard to patient billing or financial inquires.

+ Acts as a liaison between laboratories, medical offices and Florida Atlantic Medical Group.

+ Responsible authority for planning, inventory, purchasing, and cost control of office supplies.

+ Contributes to the development and preparation of marketing materials and website.

+ Provides administrative support to the Doctors and Medical Assistants.

+ Assists patients/participants and caregivers with technology in the waiting room.

+ Liaises with college and university facilities departments regarding building maintenance and IT issues.

+ Maintains an impeccable, attractive environment in the Florida Atlantic Medical Group waiting area and other common areas of the clinical suites. Maintains and ensures advertisements and educational materials are displayed, are current, and relevant.

+ Utilizes the Florida Atlantic Medical Group clinical practice and HIPPA knowledge and communicates knowledge/information to all patients, participants, caregivers, etc.in a pleasant, professional, patient, and thorough manner.

+ Performs other job-related duties as assigned and provides backup assistance as needed.

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Minimum Qualifications:

Bachelor’s degree from an accredited institution in an appropriate area of specialization and 1 year of appropriate experience; or an Associate’s degree from an accredited institution and 3 years of appropriate experience; or a high school diploma and 5 years of appropriate professional/specialized experience required.

Ability to work collaboratively with all levels of faculty, staff, and medical professionals required.

Exceptional verbal and written communication skills are essential for success in this position.

Experience working in clinical practice and familiarity with electronic medical records and medical billing preferred.

Salary:

$19.16 per hour.

College or Department:

OPS - COM: Practice Administrative Personnel

Location:

FAU Medicine - Galen Building

Work Days and Hours:

Monday – Friday, 8:30 a.m. - 5 p.m. Some evenings and weekends as needed.

Application Deadline:

2025-12-18

Special Instructions to Applicant:

Temporary positions are not established positions and are paid from OPS funds. Temporary positions are usually not eligible for benefits and retirement; however, they may be eligible for health insurance coverage depending on the average hours worked per week. They provide full-time or part-time employment in an exempt or non-exempt employment situation based on job duties and salary in accordance with the Fair Labor Standards Act (FLSA). Temporary positions do not have layoff rights and may be terminated without prior notice. Applicants hired into Temporary positions may apply for a regular appointment should a vacancy become available.

APPLICATION DOCUMENTS REQUIRED:

Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at [email protected]. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

Florida Atlantic University is where your future begins.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.

To learn more about the vision and mission of FAU, please visit: www.fau.edu

In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to [email protected].

Florida Atlantic University is an equal access/equal opportunity employer that complies with all applicable federal and state laws regarding nondiscrimination. If you require an accommodation to participate in any part of the recruitment process, please contact Florida Atlantic’s Office of Civil Rights and Title IX at 561-297-3004 or send an email to [email protected]. To contact Human Resources, please call 561-297-3057 or email [email protected]. For communications assistance, call 7-1-1.

Clery Act Information (https://www.fau.edu/police/clery.php)

Consumer Information

Visit Florida Atlantic's Consumer Information (https://www.fau.edu/finaid/resources/other-resources/#consumer-info) page for more information about financial aid, its campus, facilities, student athletes, campus security, fire safety, as well as preventing drug and alcohol abuse. Paper copies are available upon request by contacting the Office of Student Financial Aid.

Florida Statute 1010.35 - Screening Foreign Researchers

Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.