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Description

We are seeking a skilled Application Support Engineer with hands-on experience in Salesforce, Oracle, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.

Key Responsibilities

+ Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems

+ Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance

+ Collaborate with cross-functional teams to support and enhance system functionality

+ Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives

+ Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication

+ Assist with application upgrades, patching cycles, and regression testing

+ Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems

+ Document support processes, troubleshooting steps, known issues, and application configurations

+ Communicate updates, issues, and timelines to stakeholders in a clear and professional manner

+ Participate in ongoing improvements to application performance, user experience, and reliability

Requirements

Required Qualifications

+ Bachelor’s Degree in Information Systems, Computer Science, or related field (or equivalent experience)

+ Hands-on support experience with Salesforce, Oracle Cloud, SIS, or comparable enterprise platforms

+ Strong troubleshooting skills and ability to diagnose complex application issues

+ Experience working with APIs, integrations, or data exchange tools

+ Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)

+ Ability to translate technical issues into non-technical explanations for end users

+ Strong communication, documentation, and customer service skills

Preferred Qualifications

+ Experience supporting Salesforce Education Cloud, Oracle Integration Cloud, or similar environments

+ Salesforce Certifications (Admin, Platform App Builder, Integration Architecture)

+ Experience in a higher education or enterprise IT environment

+ Understanding of SQL, data mapping, and data validation best practices

+ Experience with workflow automation tools such as Flow Builder, FormAssembly, Oracle OIC, or similar

Soft Skills

+ Strong problem-solving mindset

+ High level of ownership and accountability

+ Ability to work collaboratively with both technical and non-technical teams

+ Detail-oriented with strong documentation habits

+ Adaptable and able to work in dynamic, evolving environments

Why Join Us?

+ Opportunity to work with cutting-edge enterprise technologies

+ Collaborative and mission-driven team culture

+ Growth opportunities through certification support and hands-on project experience

+ Work that directly impacts operational efficiency and user experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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