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Overview

Responsibilities

+ Ability to prioritize calls and leverage appropriate workforce.

+ Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician

+ Respond to customer difficulties with billing and service.

+ Communicate work orders, messages, or information to or from supervisors, or technicians.

+ Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.

+ Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.

+ Respond and review calls taken by call center.

+ Obtain COD information and notify credit to send an application for credit approval to new customers

+ Additional responsibilities as assigned.

Qualifications

+ High School Diploma/GED: Associate's Degree preferred

+ 0-5 years of related experience and/or training; or equivalent combination of education and experience

+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment

+ Strong communication skills, verbal and written, required.

+ Intermediate to advanced proficiency in Microsoft Office Suite

+ Strong organizational, time management skills, and high attention to detail

+ Flexibility to work outside normal working hours, as required.

+ Working knowledge of refrigeration/HVAC a plus

+ High level of professionalism and diplomacy

+ Superior customer service skills

+ Excellent telephone and communication skills with ability to handle high volume of calls

+ Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment

+ Work effectively in diverse team environment

The salary range of $16.71 – $31.04 per hour is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Benefits:

+ Health, Dental, and Vision Insurance

+ 401k with Company Matching Contribution

+ Discretionary 401k Company Contribution

+ Tuition Reimbursement Program

+ Life/Disability Insurance

+ Maternity and Paternity Leave

+ Panasonic Employee Discounts

+ 15 Days Paid Vacation and 12 Company Holidays

+ Employee Assistance Program

+ And more

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com .

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

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