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Technology Operations Specialist II – MFA Solutions Support

Charlotte, North Carolina

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Technology Operations Specialist II will lead and/or participate in the planning, designing, and implementation of complex infrastructure solutions involving cross-functional technical experts to meet specific deployment requirements aligned with available playbooks and technical blueprints. This individual is viewed as a multi-domain technology subject matter expert (SME); able to provide and communicate technology solutions across different audiences including technical, managerial, business executives, and/or vendors. This role oversees projects and direct activities related to special initiatives or operations. This individual will lead the resolution process for problems where in-depth analysis of situations or data requires an evaluation of various factors. In addition, this individual will exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results. This role will establish input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total

Primary Engagement Method:

Engaged and responsible for new projects, lights on system upgrades, ongoing BAU and advanced support for incidents and problems.

Primary Interactions:

Service Delivery Manager

CTI partners and service providers within TI to create a complete system design based on the requirements presented

Key Responsibilities:

+ Mentor other Technology Operations Specialist II and Technology Operations Specialists and provide technical leadership within their team.

+ Capture and translate business requirements into complex infrastructure and/or system design for specific implementations.

+ Collaborate with technology stakeholders, Solution Delivery Management (SDM), Technology Project Managers (TPMs), solutions engineers and technical service providers for system design and deployment.

+ Provide consulting services to technology stakeholders, Core Technology Infrastructure (CTI) and technical partners.

+ Execute procedures reliably and escalates appropriately to solve incidents quickly.

+ Support change implementations and proactively identify potential issues resulting from the changes.

+ Perform access and/or physical provisioning / de- provisioning (additions, modifications and deletions) for infrastructure and applications.

+ Resolve complex technical and/or business issues.

+ Fulfill requests from business users and operations.

+ Communicate technical status updates with appropriate teams.

+ Provide release support when needed and manage work engagement.

+ Manage stability, resiliency, reliability and the performance of multiple supported systems.

+ Provide full lifecycle management of the infrastructure and application environments.

Required Qualifications

+ 5+ years of professional experience

+ Excellent interpersonal skills with superior written and verbal communication skills

+ Ability to successfully partner with teammates in other Global Information Security departments and general BofA LOB’s to drive adoption of new authentication requirements

+ Highly organized and detail-oriented team member

+ Self-starter with ability to work independently and collaboratively in a fast-paced environment under minimum supervision

+ Ability to keep track of the set of enhancements and roadmap in a fast-paced manner

+ Proven experience delivering in a technical writing position

+ Microsoft Office Proficient (Excel, Word, Outlook, Visio, PowerPoint, etc.)

+ Ability to take highly technical concepts/environments and translate to non-technical audience using text, diagrams and flowcharts

+ Able to write in explanatory and procedural styles for multiple audiences

+ Familiarity with cybersecurity concepts and best practices

Desired Skills:

+ Experience working with engineering and project teams using agile methods

+ Experience with agile story writing

+ JIRA experience

+ BMC Remedy experience

Skills:

+ Innovative Thinking

+ Production Support

+ Result Orientation

+ Risk Management

+ Solution Design

+ Adaptability

+ Analytical Thinking

+ Collaboration

+ Influence

+ Solution Delivery Process

+ Architecture

+ Automation

+ DevOps Practices

+ Project Management

+ Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.