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Summary This position is located within the Department of the Interior, National Park Service, Delaware Water Gap National Recreation Area, that provides public safety dispatch operations. The purpose of this position is to serve as a Public Safety Dispatcher in a Communications Center that provides a complex environment serving more than one unit and/or agency in a geographic area. Responsibilities Operates a multi-frequency radio and telephone console to coordinate emergency communications across law enforcement, fire, EMS, and search and rescue services. Utilizes NCIC, NLETS, and state criminal information networks to support investigations and ensure accurate information dissemination. Prioritizes and manages multiple emergency calls, maintaining situational awareness and resource status in high-pressure environments. Monitors and responds to alarm systems, maintains detailed logs and records, and prepares reports and legal documentation. Demonstrates proficiency in emergency dispatch protocols, jurisdictional, knowledge and use of computer systems for data entry, quality control, and statistical reporting. Communicates effectively with field personnel and the public, including handling irate callers with professionalism. Contributes to the development of operational plans and ensures compliance with sensitive information handling procedures. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Direct Deposit: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Drug Test: You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. Work Schedule: You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Government Charge Card: You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Probationary/Trial Period: As a condition of employment for accepting this position, you will be required to serve a 1 year probationary period. During which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. *Additional Requirements located under qualifications* Qualifications All qualifications must be met by the closing date of this announcement-12/26/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-07 grade level, you must possess at least one or all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal Service (obtained in either the public or private sectors). This experience includes activities such as maintaining and updating dispatch system hardware and software applications, maintaining and updating dispatch law enforcement databases; drafting official correspondence relating to the Dispatch or Protection work; generating reports; training peers in dispatch center operations; troubleshooting situations to isolate and report reoccurring technical problems with various computer, radio, and telephone systems, computer databases, and technical equipment used in the dispatch center; knowledge of emergency dispatch center standard operating procedures; knowledge of emergency dispatch center standard operating procedures; knowledge of general agreements with other agencies; experience choosing the appropriate manual or guide and making minor adaptations of established procedures, making decisions that require the assessment of conflicting information, consideration of past practices, and alternatives. You must include hours per week worked. - OR - Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. A Recruitment Incentive May Be Authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the National Park Service from another component, bureau or Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive. A Relocation Incentive May Be Authorized for a Federal employee when the employee must move, as directed by the National Park Service (NPS) either through a management directed reassignment or selection for employment, to a different location at least 50 miles away from the one where his/her position of record held at time of selection is currently located, due to a need of the NPS. A relocation incentive is not the same as a Permanent Change of Station (PCS) move and, as such, may be granted in conjunction with one another. Additional Selections: This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communication Center. Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room, noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties.