• ITSM - Jira Support

    Insight Global (San Francisco, CA)


    Job Description

    Develop and maintain project plans, timelines, and resource allocation.

     

    Utilize Jira for sprint planning, backlog management, and progress tracking.

     

    Coordinate workflows and documentation using Confluence.

     

    Oversee ITSM processes and ensure alignment with best practices (ITIL preferred).

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Strong understanding of ITSM frameworks (ITIL preferred).

    Hands-on experience with:

    Jira

     

    ServiceNow (ITSM workflows)

     

    Confluence (documentation and collaboration)

     

    Proven experience in Agile and Scrum methodologies.

     

    Excellent communication, organizational, and stakeholder management skills.