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Avenue5 is growing, and we are in search of a regional manager to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

+ Listen to our associates, recognize them, and give them room to grow

+ Invest in our associates to help them become the best version of themselves

+ Approach every important decision with our associates in mind

+ Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities:

The regional manager is responsible for the overall operations of several properties, ensuring efficient operations, overseeing vendor contracts and maintenance, lease administration, monthly reporting, and ensuring a positive experience for the residents, associates, and property owners in conjunction with the property leadership team.

Primary Responsibilities and Objectives:

• Oversees the operations of several properties including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rental collection, and delinquency management), property P&L, and property marketing per company standards

• Responsible for ensuring a high level of client-customer satisfaction

• Responsible for the full associate life cycle including recruiting, mentoring, and performance management

• Create strategic marketing plans to attract and retain residents in conjunction with Avenue5 marketing team

• Responsible for the property annual budget, P&L statements, general ledger, and creating necessary reports for the property owners and Avenue5 leadership

• Understand the operations guidelines for each property established within the Property Management Agreement

• Regularly visit properties to ensure the highest level of curb appeal, office and maintenance operations, and competitive market positioning

• Respond to escalated resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations

• Oversee site natural disaster and emergency evacuation plans

• Oversee the management of the property and associate safety records, property loss claims, and risk management initiatives

• Perform other duties as assigned

Education and Experience:

• High School diploma or equivalent is required. Bachelor’s degree is preferred

• Five to ten years of property management experience is required

• Three to five years of direct management experience is required

• Prior experience in Yardi or another equivalent property management system is required

• Real estate license as required by state or local law

• Understanding of HUD and/or loan assistance process is preferred

• Knowledge of P&L Statements, GLs, budgeting, etc. is required

• Three to five years of ownership level responsibilities of resident rental lifecycle activities are required

Skills and Requirements:

• Ability to effectively interact with residents, suppliers, other associates, and clients

• Ability to create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development

• Ability to relay technical concerns with adequate detail, quickly and accurately

• High degree of initiative and problem-solving ability

• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

• Ability to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines

• Ability to write reports, business correspondence

• Excellent written and verbal communication skills

• Strong interpersonal skills to effectively and sensitively communicate with all levels of management

• Ability to work independently and prioritize effectively in a fast-paced environment

• Ability to cope and defuse situations involving angry or difficult people

• Required to pass the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment

Scheduling:

• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.

• Required to visit each property in your portfolio for a full day, at least three times a month

• Ability to travel including overnight

Environment:

• Exposure to environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds

• Must be able to observe and detect signs of emergency through visual and/or auditor cues

• Must be able to remain stationary move around, reach, and position oneself as needed for extended periods of time

• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

• Ability to receive detailed information through oral communication, and to make the discriminations in sound

• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly