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Description

Under the general supervision of the Supervisor/Manager, this role provides comprehensive front-office support to ensure an efficient, welcoming, and well-coordinated patient experience. Responsibilities include greeting and registering patients, verifying insurance requirements, scheduling appointments, and supporting accurate billing and documentation processes.

Key Responsibilities

+ Serve as the first point of contact for patients, providing professional and courteous reception services.

+ Pre-register all new patients and verify insurance information, including assessing the need for pre-certification.

+ Enter patient encounters in the Care Connect system and update demographic and insurance details as needed.

+ Prepare billing forms and medical record documentation prior to patient visits.

+ Communicate effectively with back-office staff to address issues, special circumstances, or patient needs.

+ Collect, review, and submit charge documents daily to ensure accurate and complete billing.

+ Process receipts for cash and charge card payments and submit deposits to the finance office.

+ Schedule patient appointments in the Care Connect system for assigned physicians and clinics.

+ Manage patient check-out, including obtaining authorizations for follow-up diagnostic studies and scheduling appointments across departments.

+ Provide timely, courteous, and professional telephone support.

+ Assist in collecting and organizing census and operational data.

+ Coordinate all outpatient clinic visits for physicians utilizing the multidisciplinary center.

+ Perform additional duties as assigned by the Supervisor or Manager.

Salary Range: $30.36-$43.49

Qualifications

Required:

+ Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.

+ Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent

+ Ability to use diplomacy and respect confidentiality in sensitive situations

+ Skill in following through on assignments to completion

+ Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload

+ Oral and written communication skills to convey information clearly to patients, faculty and staff.

+ Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other group in a professional, diplomatic and compassionate manner whether by phone or in person

+ Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

+ Ability to maintain confidentiality on patient and physician issues

+ Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book

+ Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills

+ Proficiency with Microsoft Word & PC and access database systems

Preferred:

+ English/Spanish bilingual oral communication skills to conduct admission/registration interviews.

+ Detailed knowledge of hospital admissions/registration procedures.

+ Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment

+ Experience with UCLA encounter registration system

+ Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.

+ Experience in working in a medical clinic setting.

+ Recent patient registration and appointment scheduling experience.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.