• Customer Service Representative

    Robert Half Office Team (San Diego, CA)


    Description

    About the Organization

     

    Our client, a mission-driven nonprofit organization, is seeking a Customer Service Representative to support community members by providing accurate information, guidance, and administrative assistance. This role serves as a key point of contact for individuals accessing programs and services and requires a strong commitment to customer service and community impact.

    Key Responsibilities

    + Serve as the primary point of contact for community members via phone, email, and in-person interactions

    + Handle inbound and outbound calls related to programs, services, and general inquiries

    + Collect, enter, and maintain accurate participant information in internal databases and case management systems

    + Assist individuals with applications, forms, and general documentation

    + Provide clear information regarding available services, eligibility requirements, and next steps

    + Resolve inquiries professionally and escalate complex or sensitive matters as appropriate

    + Maintain detailed and accurate records while ensuring confidentiality

    + Collaborate with internal teams to support program operations and positive client outcomes

    + Uphold the organization’s mission, values, and commitment to equity and inclusion

    Requirements

    Qualifications

    + 1+ year of experience in customer service, call center, or client-facing role

    + Strong verbal and written communication skills

    + Experience with data entry and database or CRM systems

    + Excellent organizational skills and attention to detail

    + Ability to manage a high volume of inquiries in a fast-paced environment

    + Professional, empathetic, and service-oriented approach

    + Previous experience in a nonprofit, social services, healthcare, or community-based organization is a plus

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .