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Marketing Cloud Administrator
- University of North Carolina at Charlotte (Charlotte, NC)
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Position Number: 008008
Department: Office of OneIT (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
+ Configure, develop, and maintain Marketing Cloud applications to support institutional communication strategies.
+ Design and implement solutions within Salesforce CRM , including custom objects, fields, workflows, validation rules, and automation.
+ Provide training, documentation, and ongoing support to end‑users across the university.
+ Develop a community of best practices and a user group for Marketing Cloud.
+ Collaborate with cross‑functional teams to gather requirements and translate business needs into technical solutions.
+ Integrate Salesforce with third‑party applications and campus systems to ensure seamless data flow.
+ Build and maintain reports and dashboards that provide actionable insights for academic and administrative stakeholders.
+ Troubleshoot and resolve issues related to Salesforce CRM and Marketing Cloud functionality.
+ Stay current on Salesforce releases and new features; recommend best practices for adoption in higher education.
Minimum Experience / Education:
+ Bachelor’s degree and
+ 2+ years of experience with Salesforce (specifically the Marketing Cloud platform).
Preferred Education Skills and Experience:
+ 5+ years as a Marketing Cloud Administrator
+ Experience with Marketing Cloud tools, including Email Studio, Journey Builder, and Automation Studio
+ Mobile Studio and SOQL
+ Experience with Marketing Cloud in a higher education environment
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Marketing Cloud Administrator
- University of North Carolina at Charlotte (Charlotte, NC)