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Position Number: 008008

Department: Office of OneIT (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

+ Configure, develop, and maintain Marketing Cloud applications to support institutional communication strategies.

+ Design and implement solutions within Salesforce CRM , including custom objects, fields, workflows, validation rules, and automation.

+ Provide training, documentation, and ongoing support to end‑users across the university.

+ Develop a community of best practices and a user group for Marketing Cloud.

+ Collaborate with cross‑functional teams to gather requirements and translate business needs into technical solutions.

+ Integrate Salesforce with third‑party applications and campus systems to ensure seamless data flow.

+ Build and maintain reports and dashboards that provide actionable insights for academic and administrative stakeholders.

+ Troubleshoot and resolve issues related to Salesforce CRM and Marketing Cloud functionality.

+ Stay current on Salesforce releases and new features; recommend best practices for adoption in higher education.

Minimum Experience / Education:

+ Bachelor’s degree and

+ 2+ years of experience with Salesforce (specifically the Marketing Cloud platform).

Preferred Education Skills and Experience:

+ 5+ years as a Marketing Cloud Administrator

+ Experience with Marketing Cloud tools, including Email Studio, Journey Builder, and Automation Studio

+ Mobile Studio and SOQL

+ Experience with Marketing Cloud in a higher education environment