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Field Engineer – Dragline (Electrical Systems)

Industry: Mining, Metals, Power, Manufacturing

Primary Purpose

Provide advanced electrical field engineering services for draglines and other heavy industrial equipment across mining, metals, steel, power generation, and manufacturing environments. This role focuses on complex, non-routine troubleshooting, upgrades, commissioning, and support of control systems at customer sites as well as internal service centers.

Key Responsibilities Engineering & Technical Support

+ Troubleshoot, diagnose, and support both legacy and modern drive systems, including AC/DC drive systems, PLCs, and HMI automation platforms.

+ Perform detailed setup, calibration, and functional correlation of Siemens and ABB AC & DC VFD drive systems.

+ Utilize DATAQ data loggers to capture XY recordings; prepare comprehensive XY reports and corrective-action plans.

+ Provide technical expertise for complex repairs, maintenance, and non-routine system challenges.

+ Support disassembly, inspection, and repair of control system components, including systems not previously serviced.

+ Ensure proper care, maintenance, and use of tools and test equipment.

Customer & Project Communication

+ Work directly with plant engineers, maintenance teams, and operations personnel to resolve technical issues.

+ Provide after-hours technical support, both on-site and remotely.

+ Supply technical data for quotations and work scopes, including repair requirements, parts lists, and cost considerations.

+ Maintain clear communication with account managers and sales personnel regarding project status and customer needs.

+ Mentor other Field Engineers and support ongoing training initiatives.

+ Ensure all work meets internal quality standards and adheres to ISO-aligned processes.

+ Communicate clearly, accurately, and professionally with employees, customers, and vendors.

General & Safety Responsibilities

+ Follow all safety procedures and use appropriate safety equipment.

+ Maintain a clean, safe, and organized work environment.

+ Operate all equipment safely and professionally.

+ Build and maintain strong customer relationships and represent the company with professionalism.

+ Deliver exceptional customer service on every engagement.

+ Adhere to all company policies and procedures.

+ Perform other duties as assigned.

Requirements Education

+ Bachelor's degree in Electrical Engineering or an equivalent combination of education and field experience.

Experience

+ 5–7 years of electrical engineering experience in industrial field service or a similar environment.

+ Background in mining, steel mills, power plants, or heavy manufacturing preferred.

Technical Skills

+ Strong working knowledge of PLCs and VFD systems used in industrial machine troubleshooting.

+ Broad exposure to multiple industrial applications and heavy equipment systems.

+ Skilled in algebra, trigonometry, and analytical geometry.

+ Proficient with personal computers and Microsoft Office.

Professional Skills

+ Strong problem-solving and troubleshooting capabilities.

+ Excellent verbal and written communication skills.

+ Ability to work independently with minimal supervision.

+ Strong organization and time-management skills, with the ability to juggle multiple priority tasks.

+ Ability to comprehend and retain complex technical and safety instructions.

+ Sound judgment and decision-making in non-routine situations.

+ Ability to take after-hours support calls.

+ Willingness and ability to travel overnight as required.

Values & Behaviors

The ideal candidate:

+ Cares deeply about people and safety

+ Demonstrates humility and integrity

+ Shows persistence and problem-solving grit

+ Values technical excellence and continuous learning

+ Builds trust and strong relationships with customers and teammates