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Family Services Worker III (Training Liaison - Child Protective Services)

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Family Services Worker III (Training Liaison - Child Protective Services)

Salary

$54,601.07 - $91,256.31 Annually

Location

23510, VA

Job Type

Permanent Full-time

Job Number

13377

Department

Human Services

Division

Division of Social Services

Opening Date

12/10/2025

Closing Date

12/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Worker in their Child Protective Services (CPS) division. The successful candidate will be motivated and skilled, with a proven track record in conducting Child Protective Services (CPS) family assessments, investigations, safety planning, and partnering with families to ensure children's safety, well-being, and permanency. They will also possess knowledge of Virginia Department of Social Services CPS policies and practices.

Departmental Hiring Salary Range: $54,601-$62,791

Essential Functions

Essential functions include but are not limited to:

+ Ensure the timely onboarding or new family services workers to the CPS, CPS In-Home, and Family Support units. This includes but is not limited to working with the Programs Manager, Family Services Supervisors and/or their designee in the coordination and issuance of city and state equipment. Ensures timely coordination in also accessing computer systems and developing training plans.

+ Coordinate and provide agency orientation, program-level, and professional development training for all staff in Child Protective Services, In-Home Services and Family Support.

+ Accompany new family services workers to court, Family Partnership Meetings (FPMs), Family Assessment and Planning Team (FAPT) meetings, and field visits, while participating in case-related staffing with supervisors and other community professionals. Assist new workers in conducting family assessments and investigations in the community.

+ Develop online and in-person training materials and job aids for new workers.

+ Coordinate, monitor, and track the Virginia Department of Social Services (VDSS)required training.

+ Serve as a liaison with family services supervisors and the programs manager to facilitate job shadowing and field observations.

+ Monitor staff performance and progress by reviewing contact notes, service plans, and other documentation, while providing weekly feedback to supervisors and the program manager.

+ Will provide supervisory guidance during on-call rotation.

+ Offer feedback, guidance, and coaching to enhance worker competencies as outlined in the VDSS Practice Model.

+ Occasionally assist with coordinating and facilitating family partnership meetings.

+ Provide training, support and supervision to student interns.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Three (3) years experience in social work/human services.

Preferred Experience

Two (2) years minimum experience working as a Child Protective Services worker preferred.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current City of Norfolk employee?

+ Yes

+ No

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

How many years of experience do you have in social work/human services?

+ No experience

+ Less than 3 years of experience

+ 3-4 years of experience

+ 5-6 years of experience

+ 7 or more years of experience

05

Do you have experience working as a Child Protective Services Worker for a local or state government agency?

+ Yes

+ No

06

If the answer to the previous question is "Yes", please describe your experience. Enter N/A if your answer was "No".

07

Do you have experience supervising and/or mentoring staff or interns?

+ Yes

+ No

08

If the answer to the previous question is "Yes", please describe your experience. Enter N/A if your answer was "No".

09

Describe your experience and skill utilizing social service information systems, platforms, and applications. (ex. OASIS, Compass, SafeMeasures; Escribe, etc.)

10

Do you have experience utilizing technology such as Google-Meet, Webex, Microsoft Teams, or Zoom to conduct or participate in meetings?

+ Yes

+ No

11

Please describe your experience of developing, coordinating and/or presenting training for human services professionals.

12

Do you have a valid driver's license?

+ Yes

+ No

13

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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