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Description

This is an excellent opportunity for an accomplished Business Support Manager to work side-by-side with the State President and Relationship Managers (Bankers) within Commercial Banking as Citizens Bank continues to expand the Michigan Region. The qualified candidate will provide first class confidential, reliable, and comprehensive support to the executives and their respective teams.

Primary responsibilities include:

+ Advanced support that includes a daily variety of tasks supporting the executive and the team.

+ Manage executive calendar and day to day operations of the office.

+ Serve as ambassador of the team in interfacing with key stakeholders and serving as general office manager for the department.

+ Coordinate events with internal partners, team, and clients.

+ Perform data entry and pull reports within Salesforce.

+ Respond to, forward and/or distribute email communications as appropriate.

+ Human Resource support, travel planning, travel expenses when needed.

+ Coordinate registration, marketing and logistics for multiple trade shows and conferences.

+ Uphold high standards for work quality and privacy.

+ Maintain and order marketing supplies as needed.

+ Strong presentation building skills (PowerPoint).

+ Process payables/invoices for the office.

+ Business Continuity Planning support.

+ Ability to spearhead issues in the office: maintenance items, repairs, etc.

Qualifications

Required Skills/Experience:

+ Senior administrative experience of 5 - 7 years required.

+ Analytical skills and demonstrated experience preferred.

+ Ability to work independently with limited supervision.

+ Strong computer and problem-solving skills.

+ Solid written, verbal and communication skills.

+ Attention to detail and sensitivity to deadlines/confidentiality.

+ Strong organizational skills and ability to multi-task.

+ Excellent customer service skills.

+ Marketing and Social Media savvy.

Preferred Skills/Experience:

+ Salesforce, Oracle, Microsoft Outlook, Word, Excel, PowerPoint.

Education, Certification, and/or Other Professional Credentials:

+ Bachelor’s Degree preferred.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

01/17/2026