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Academic Student Support Program Specialist (Online Student Success Coach)

POSITION DETAILS

"At Baruch College we believe that student success is everyone’s responsibility”

The Online Student Success Coach is a critical role responsible for providing comprehensive support to prospective and current graduate and adult (25+) undergraduate students. This position requires a strong commitment to student success and the ability to thrive in a fast-paced, dynamic environment. The ideal candidate will possess excellent interpersonal and communication skills, as well as a deep understanding of the online learning experience. This role operates primarily during afternoon, evening, and weekend hours to accommodate the diverse schedules of our student population. Additional or alternative Saturday and Sunday hours may be needed for special events with advanced notice. A hybrid work schedule is possible for this role.

Responsibilities:

Student Support:

+ Provide pre-application guidance and support to prospective students, including information about programs, application system, admissions requirements, and financial aid options.

+ Serve as a primary point of contact for enrolled students, offering general advising, career counseling, and support with time management, study skills, and goal setting.

+ Escalate students to appropriate offices for additional support (when needed) and use a case management approach to student issues to ensure they receive support and that a resolution is reached.

+ Proactively monitor student progress, identify potential challenges, and develop individualized support plans.

+ Assist students with navigating the online learning environment, including troubleshooting technical issues and providing guidance on course materials and assignments.

+ Facilitate workshops and online resources to promote student success and engagement.

+ Engage and monitor the Graduate Online Student Community in Brightspace to strengthen student connections to Baruch and their peers.

+ Work with a student support call center to ensure proactive outreach to prospective and current students.

Cross-Functional Support:

+ Provide tier one support for admissions, advising, financial aid, bursar, registrar, and learning management system inquiries and liaison with the Baruch One Stop Shop (BOSS) and academic program offices.

+ Collaborate with other departments to ensure a seamless student experience.

+ Stay updated on policies, procedures, and system changes to provide accurate and timely information to students.

Data Management and Reporting:

+ Maintain accurate and up-to-date student records.

+ Collect and analyze student data to identify trends and inform program improvements.

+ Prepare reports on student success metrics and outcomes.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

Preferred Qualifications:

+ Masters degree in counseling, higher education, or a related field.

+ Experience working with adult learners.

+ Experience working with online learners.

CUNY TITLE OVERVIEW

Provides educational development activities supporting a targeted academic program.

- Assists in developing and preparing program offerings, curricula, guidelines, and related communications

- Promotes program and advises students and College stakeholders on services, policies, and procedures

- Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

- Provides student services such as workshops, seminars, and advising sessions

- Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

- Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$74,490- $86,741; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must attach a resume and cover letter.

CLOSING DATE

January 12, 2025 with review of resumes to begin immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31546

Location

Baruch College