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Job Title

Administrative Associate III

Agency

Texas A&M University

Department

Transition Academic Programs

Proposed Minimum Salary

$18.07 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

Transition Academics Programs is seeking an Administrative Associate III with 3+ years of general office or clerical work experience.

What You Need to Know

Salary: $18.07/hourly

Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section .

Qualifications

Required Education and Experience:

+ High school graduation or any equivalent combination of education and experience.

+ Three years of experience in general office or clerical work.

Knowledge, Skills, and Abilities:

+ Working knowledge of spreadsheet and word processing software programs.

+ Keyboarding skills.

+ Must have good verbal communication skills and the ability to maintain calm and professional demeanor in an office with high student traffic.

+ Ability to multi-task and work cooperatively with others.

+ Strong verbal and written communication skills.

+ Strong interpersonal and organizational skills.

Preferred Qualifications:

+ Bachelor’s degree.

+ Four years of experience in general office or clerical work including some supervisory experience. Some experience in higher education experience in academic advising, teaching, coaching, or student development/student affairs.

+ Texas A&M University office administrative experience.

+ Excellent customer service skills and attention to detail.

+ Ability to work independently and manage multiple projects.

+ Excellent skills in Microsoft Office Suite.

+ Strong problem-solving skills.

+ High degree of self-initiative and ability to think and work independently.

+ COMPASS, EAB Navigate, and HOWDY proficiency.

Essential Duties/Tasks

Front Line Customer Service

+ Serves as the first point of contact, along with student employees, for the Transition Academic Programs (TAP) office.

+ Greets students and other visitors.

+ Answers, screens, and redirects phone calls.

+ Takes messages when staff are not available.

+ Provides answers to general phone inquiries.

+ Reviews and answers/redirects voice mail messages as appropriate.

+ Monitors advising appointments.

+ Cancels appointments when necessary.

+ Estimates advising workload and makes adjustments to walk-in advising intake to ensure appointments may be completed during designated office hours.

+ May train student workers and assist in coordinating efforts toward completing front desk responsibilities.

Academic Record Assistance

+ Maintains, receives, and forwards academic files and records in accordance with University and Federal guidelines.

+ Places and removes registration holds in COMPASS.

+ Records student notes in the EAB Navigate system.

Clerical Support for Office

+ Sends, receives, and distributes office mail.

+ Monitors staff calendars.

+ Schedules meeting rooms.

+ Performs advanced word processing, desktop publishing and data management activities, and assists staff with the use of these applications.

+ Serves in a backup administrative role for processing student applications to enter TAP, as well as for maintaining office supplies and equipment.

+ Maintains office reference materials including online office materials.

Who We Are

The mission of Tra nsi tion A c ademic Programs is to communicate relevant, timely , and accurate academic information to students in a supportive and professional environment that is focused on each student’s goal to complete a degree. Our knowledge base, services, and programs reflect the broad scope of Undergraduate Studies. Our vision is that all students will find that our advocacy contributes to a supportive environment at Texas A&M University. Most students experience the uncertainties of the tra nsi tion into a complex university. Our students will identify new goals and objectives for their university experience, make progress toward personal, academic, intellectual, and professional aspirations, and become capable of moving into society as responsible citizens who understand the importance of lifelong learning in the development of character and ethical leadership.

Why Texas A&M University?

We are a prestigious university with strong tra ditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12- 15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least  eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month

+ Automatic enrollment in the  Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)   tra ining, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well, (https://livingwell.tamu.edu/) a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our corevalues (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Int egrity , and Selfless Service .

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.