"Alerted.org

The Summer Intern will be responsible for developing, maintaining, and optimizing service catalog items and associated workflows within the organization’s IT Service Management (ITSM) platform, ServiceNow. This role will ensure that intake processes are clear, efficient, compliant, and aligned with organizational standards. The ideal candidate will possess strong analytical, technical, and communication skills, and will be able to translate business requirements into intuitive, automated service delivery experiences.

In terms of specific projects, the intern will be tasked with designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes. Additionally, the intern will ensure that catalog items align with service definitions, user requirements, and ITSM best practices. The intern will also be required to develop client scripts, UI policies, data lookups, and form logic to enhance the request experience within the ServiceNow platform.

Key skills for this role include strong analytical abilities, attention to detail, and the capability to gather and document requirements from a range of stakeholders. Excellent communication and problem-solving abilities will also be essential. As for the work structure, the intern will be expected to work 24-40 hours per week, with required days spanning between 3-5 days per week. The internship will follow a 1st shift schedule.

Must be a current undergraduate college student or graduate college student. A specific educational focus or degree may be preferred, depending on the hosting department of the internship. A specific license and/or certification may be preferred, depending on the hosting department of the internship. GPA of 3.0 or above. Submission of Cover Letter, Resume and Letter of Recommendation. Other qualifications may vary by department of internship.