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Description

The Seasonal Trainer is responsible for the execution of Behind the Smile, a new Tier 1 new hire onboarding program within NACF, with a focus on providing a welcoming, exciting, and engaging new hire experience. The Seasonal Trainer plays a key role in driving the success of the onboarding program by supporting new hires in acclimating to their roles and feeling connected to Amazon culture. The Seasonal Trainer also works with operations managers, area managers, production assistants and associates to constantly improves the long-term capabilities of the area to which he/she is assigned.

To succeed, the Seasonal Trainer will need to communicate effectively, execute

tactically, and collaborate across many teams, levels, and situations. In addition, and

ideal candidate for this role will possess:

Excellent communication skills

• Comfortable talking in front of a group as well as one-on-one with an individual

• Able to give and receive feedback effectively

• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)

Ability to follow up

• Always meets time commitments and deadlines, is goal oriented

• Checks and tests for understanding

• Gives insight to area managers

Proven people skills

• Works hard for the success of others, constantly remains “customer obsessed”

• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others

• Is an active listener

Is a technical expert

• Demonstrated ability to consistently function at 100% of expectations

• Understands upstream and downstream variances

• Is able to use resources to expand knowledge and can answer tough questions

Key job responsibilities

• Execute a consistent, best-in-class new hire experience in a rapid and complex

changing work environment

• Using a hands-on approach, engage and excite newly hired employees in a

welcoming and supportive environment

• Drive operational mechanisms to ensure an exceptional, reliable onboarding

experience

• Facilitate a smooth transition from onboarding to in-path training while

remaining engaged and acting as a resource for new hires

• Analyze and interpret metrics to identify areas for continuous improvement

• React quickly to serve as a resource for specific barriers and determining the

correct steps to resolve.

• Drive effective teamwork, communication, and collaboration across disparate

groups with competing priorities.

• Support a 24/7 environment that has multiple shifts and seasonal staffing

ramps to meet customer demand.

*Amazon Operations and Distribution is a 24/7 environment and shifts may

change due to business needs. Full shift flexibility including holidays, nights

and weekends is needed for this role.

Basic Qualifications

- Experience with Excel

Preferred Qualifications

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.50/hr in our lowest geographic market up to $24/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.