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Summary

This position provides administrative and operational support to Cascade West Group. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, handling/distributing postal mail and practice email, ordering supplies, utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative tasks as assigned. The Operations Coordinator reports to and is employed by Cascade West Group.

This is an in office position at the Cascade West Group's Kirkland Office. Compensation ranges between $60,000-75,000 annually dependent upon experience. Benefits include: PTO, Holiday Pay, Simple IRA with 3% match and bonus eligibility.

Job Description

Position Roles/Responsibilities/Accountabilities

+ Handles incoming telephone calls and responds to requests for information

+ Manage Sequim and Kirkland Offices including correspondence with property managers

+ Coordinate staff birthdays and anniversaries

+ Performs routine administrative duties such as maintaining office supplies and processing mail

+ Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature

+ Supports projects, administration of various programs, and processing functions as needed

+ Partner with marketing Coordinator on various marketing events, managing marketing communications going out to clients

+ Processing Death Claims

+ Manage event logistics for both in and outside of office

+ Update the contact management system with client/member contact and preference information

+ Assist Financial Advisors in the preparation and follow up for the client/member meetings

+ Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed

+ Completes other miscellaneous tasks as assigned

Position Qualifications

+ Previous administrative/secretarial experience desired

+ Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn

+ Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

+ Ability to maintain integrity of sensitive/confidential information

+ Basic understanding of our products and services, and Thrivent Financial

Competencies

+ Planning/Organizing

+ Customer Focus

+ Communication

+ Interpersonal Skills

+ Teamwork and Collaboration

+ Adaptability/Flexibility

External/Internal Dependencies

+ Must be able to work with all roles of the Cascade West Group

+ Must be able to represent the organization in work with external clients

+ Must be able to cultivate and maintain relationships with outside organizations

As part of Cascade West Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.