• IT Infrastructure Support Specialist

    BigBear.ai (Hanover, MD)


    Overview

     

    BigBear.ai is seeking a IT Infrastructure Support Specialist to support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.

     

    What you will do

     

    + Monitor and maintain critical IT infrastructure systems including servers, storage, and network components

    + Provide Tier 2 support for Identity, Credential, and Access Management (ICAM) systems in a 24x7 Operations Center environment

    + Support customers reporting issues with Enterprise and IC Attribute and Authorization services

    + Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI) services, attribute services, authorization services, and entitlement services.

    + Document technical procedures and maintain configuration management

    + Use JIRA for ticket management and provide support via email, chat, and phone

     

    What you need to have

     

    + Bachelor's degree in System Engineering, Computer Science, Information Systems or related field plus 7 years of relevant experience

    + Clearance: TS/SCI w/Poly

    + Experience with Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), and Entitlements Management

    + Knowledge of LDAP directories, SQL, and RESTful services

    + Experience with ticket tracking systems (e.g., JIRA, Redmine, SNOW)

    + Strong analytical thinking skills and ability to solve difficult problems independently

     

    What we'd like you to have

     

    + Experience with UNIX systems preferred

     

    About BigBear.ai

     

    BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai’s predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.

     

    BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.