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Job Description

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Otolaryngology PBC

**Work Type:** Full Time (Total FTE between 0.9 and 1.0)

**Shift:** Shift 1

**Work Schedule:** 8 Hr (8:00:00 AM - 4:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

**Pay Range:** $18.87 - $29.73 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Perioperative Scheduler Lead is responsible for assisting with daily questions from the OR scheduling and insurance authorization staff. The Perioperative Scheduler Lead acts as liaison between patient, insurance authorization staff and RUMC OR staff teams. The incumbent oversees successful completion of activities within the service line, including coordinating scheduling for all surgical and surgicenter procedures, obtaining insurance authorizations, communicating with clinical teams and patients, coordinating referrals and peer-to-peers, and troubleshooting issues. Exemplifies the Rush mission, vision and values and act in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:

• High school diploma or equivalent.

• 1-3 years of professional medical office experience.

• Basic knowledge of and CPT and ICD10 codes.

• Basic computer knowledge. Employees hired into this role must successfully pass the relevant EPIC test within 3 attempts, within 45 days from the date of hire.

Preferred Job Qualifications:

• College coursework

Physical Demands:

Competencies:

• Works cooperatively in a team environment·

• Excellent customer service and interpersonal skills·

• Attention to detail and accuracy ·

• Sensitivity to patient health information and protection of confidentiality ·

• Ability to utilize EPIC efficiently·

• Ability to sit for several hours each day and remain professional and calm under stressful situations·

• Ability to adapt to change and be flexible ·

• Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect·

• Proactively resolves conflict to improve team relationships in support of a healthy work environment·

• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals·

• Provides leadership consistent with Rush Missions and Values ·

• Demonstrates loyalty and allegiance to the program by representing and supporting management policies·

• Understands the strategic priorities of the organization and aligns goals and objectives to support their implementation.

Responsibilities:

• Communicates with all surgical and procedural candidates to set up appointments, provide patients with information about pre-operative requirements, inform patients of surgical requirement timelines, and answers any insurance-related questions about surgical procedures.

• Coordinates onboarding and off boarding of other Periop Schedulers and insurance authorization staff for the service line

• Schedules authorization and OR scheduling assignments to ensure adequate coverage and equal distribution of work and effort. Collaborates with service line leaders to optimize insurance authorization and surgical scheduling workflows.

• Establishes course of action for self and others to ensure that work is completed effectively and efficiently.

• Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations.

• Provides training and mentorship to other periop schedulers and authorization team members.

• Provides timely guidance and feedback to help others strengthen specific knowledge and skill areas needed to develop, accomplish a task, or solve a problem.

• Ensures compliance with accreditation and regulatory bodies within area of responsibility.

• Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per established office protocol.·

• Manages physicians’ surgical templates and schedule in EPIC and in iQueue

• Performs pre-certification of orders, procedures and surgeries.

• Performs data entry of in-patient or procedural professional charges as assigned.

• Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources.

• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

• Schedules, cancels and reschedules procedures and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy.

• Supports effective OR utilization by utilizing the wait list and filling OR and procedure slots created by cancellations and proactively managing OR block time.

• Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.

• Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.

• Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages

• Problem solves issues by seeking out the appropriate resources.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

**Position** Perioperative Scheduler Lead

**Location** US:IL:Chicago

**Req ID** 23585