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Job Responsibilities:

• Provides technical expertise for pre-installation, installation, and closeout documentation of Commercial Services products, ensuring the systems function.

• Validate audit remediation effort matches customers expectation.

• Maintains competency in established area(s) of expertise through vendor and industry training. Liaison with manufacturers regarding product or applications upgrades.

• Gathers, and updates data pertaining to tools, resources, products, and applications on a regular basis.

• Develops and applies technology for customers’ use.

• Proactively develops innovative solutions and programs to enhance business opportunities. Provides active technical mentoring for the Sales, Solutions Engineering, and Delivery teams.

• Interface with senior-level customer contacts, identify customer needs, add technical expertise to customer proposals, handle objections appropriately, and deliver successful sales presentations adding value through industry knowledge and insight. Personally follows through on customer inquiries and requests. Demonstrates responsiveness. Able to present highly technical topics included advanced products/applications and business solutions to large groups.

• Additional duties as assigned.

Skills, Knowledge, Abilities: [create standard skills/responsibilities to include as necessary, but can also be removed, added or edited as needed for position]

• Able to work independently as well as part of a team environment.

• Able to retrieve information and conduct research related to project completion and job responsibilities.

• Able to think analytically.

• Capable of establishing priorities and balancing multiple projects simultaneously.

• Encompasses project management skills from project start to finish.

• Performs work under general supervision.

• Handles complex issues and problems.

• Excellent written and verbal communication skills.

• Organized and detail-oriented.

• Able to build collaborative relationships.

• Able to read, write and interpret various correspondence, memos and instructions.

• Understanding of basic mathematical concepts, such as adding, subtracting, multiplying and dividing.

• Proficient in basic to intermediate computer software programs, such as Microsoft Office.

• Must have current driver’s license and/or passport.

• Ability to work overtime as necessary.

Qualifications:

• Bachelors degree in Computer Science or equivalent education and work experience.

• 5-7 years of experience in supporting Enterprise IT environments.

• Ability to travel 0-25% of the time.

Supervisory Responsibility: [select one of the following]

• This position has no supervisory responsibilities

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.