• Air Logistics Operational Care Supervisor

    Kuehne+Nagel (Torrance, CA)


    It's more than a job

     

    When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

     

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    The Operational Care Superviosr will provide leadership and direction to the Operational Care Team (OCC). Will be responsible to deliver operational excellence while continuously optimizing the cost of production, develop air logistics import operations, and enhance operational capabilities

    How you create impact

    + Ensure operational excellence through high-quality shipment/process management

    + Optimize proceedings to ensure development of Air Logistics Operational KPIs

    + Maximize utilization of KN core operating systems by using AirLOG BPA.

    + Monitor SSC performance related to Operational Care Centre processes.

    + Collaborate with the Airfreight Process Manager to drive SSC and automation utilization related to Operational Care Centre processes.

    + Timely escalation handling for SSC when assistance is needed for Operational Care processes.

    + Negotiate and maintain vendors and ensure their tariffs are uploaded into AirLOG.

    + Optimize carrier utilization by reviewing cargo flows and collaborating with stakeholders to implement changes that benefit K+N and our customers.

    + Monitor vendor and carrier performance measures and communicate with all stakeholders in order to improve performance.

    + Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.

    + Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.

    + Train and coach new and exisitng employees

    What we would like you to bring

    + Bachelor’s degree in Supply Chain, Logistics, Business Administration, or equivalent experience

    + 3–5 years of experience in air logistics operations or freight forwarding

    + Previous leadership or supervisory experience managing operational teams

    + Strong knowledge of import/export regulations and compliance

    + Proficiency in air freight systems (AirLOG, BPA, KN core operating systems)

    + Ability to monitor KPIs and optimize operational processes

    + Skilled in vendor and carrier performance management and negotiation

    + Excellent communication and collaboration skills across multiple teams

    + Proven ability to train, coach, and develop employees

    + Strong problem-solving and decision-making skills in fast-paced environments

    + Experience with SSC (Shared Service Centers) and automation tools (preferred

    + Familiarity with global air freight market trends and carrier networks

     

    What's in it for you

     

    Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

     

    Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

     

    Who we are

     

    Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

     

    As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

     

    We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

     

    Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.