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Job Description​

Patient Navigation & Care Coordination

+ Serve as the primary point of contact for ACHD patients, assisting with appointments, referrals, and follow-up care.

+ Coordinate multidisciplinary care including cardiology, cardiac surgery, maternal-fetal medicine, electrophysiology, social work, and other specialty services.

+ Facilitate smooth transitions from pediatric to adult congenital care.

+ Ensure continuity of care by tracking diagnostic testing, procedure scheduling, and post-visit follow-up.

+ Identify patient needs and barriers, collaborating with the team to develop individualized care plans.

Patient Education & Support

+ Provide condition-specific education and resources to patients and families to promote understanding and self-management.

+ Educate patients on long-term follow-up care, lifestyle recommendations, and the importance of routine ACHD surveillance.

+ Support patients emotionally by promoting coping strategies and connecting them to appropriate support services.

Program Support & Communication

+ Communicate consistently with physicians, advanced practice providers, nursing staff, and testing departments to ensure efficient patient flow.

+ Assist in data collection for quality improvement, registries, and accreditation requirements (AHA/ACC ACHD Program standards).

+ Participate in ACHD team meetings, case conferences, and program development initiatives.

+ Collaborate with community partners, referring providers, and regional hospitals to enhance access to ACHD care.

Documentation & Compliance

+ Maintain accurate documentation of patient interactions, care plans, and navigation activities within the electronic health record (EHR).

+ Ensure all navigation practices comply with institutional policies, accreditation standards, and regulatory guidelines

Skills & Competencies

+ Strong understanding of congenital heart disease and adult cardiac care principles.

+ Excellent communication, patient advocacy, and interpersonal skills.

+ Ability to work independently while functioning as part of a collaborative, multidisciplinary team.

+ Strong organizational skills with the ability to manage complex care pathways.

+ Proficiency with electronic health records and clinical documentation.

Experience

+ 2–4 years clinical experience in cardiology, congenital cardiac care, critical care, or a related specialty required.

+ Experience with ACHD or pediatric congenital heart disease strongly preferred.

+ Care coordination or patient navigation experience is a plus.

+ Bachelor’s Degree required or 5+ years experience in lieu of a degree.

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Job Requirements

Applicable Experience:

3-5 years

Basic Life Support - American Heart Association or Red Cross, Registered Nurse - Various

Bachelor's Degree

Job Details

Full Time

Day (United States of America)

_The best place to get care. The best place to give care_** **. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.