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Veterans Services Specialist, DMVA

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Veterans Services Specialist, DMVA

Salary

$51,971.00 - $79,062.00 Annually

Location

Lebanon County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-37694

Department

Department of Military & Veterans Affairs

Division

MV Div St Vets Bfts Svcs

Opening Date

12/15/2025

Closing Date

12/19/2025 11:59 PM Eastern

Job Code

48249

Position Number

00079685

Union

Non-Union

Bargaining Unit

A3

Pay Group

ST06

Bureau / Division Code

00136205

Bureau / Division

Veterans Benefits Services

Worksite Address

40 Fisher Avenue

City

Jonestown, Pennsylvania

Zip Code

17038

Contact Name

Tracey Wylie-Perry

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Begin an exciting career dedicated to improving the lives of veterans and their families! The Department of Military and Veterans Affairs is seeking a passionate and skilled Veterans Services Specialist to be based at the Lickdale Veterans Outreach Center. This role will have you overseeing the delivery of essential veterans' benefits and services. If you are looking forward to refining your existing skills and gaining new expertise while advocating for those who have served, this is the perfect position for you!

Watch this video (https://www.flickr.com/photos/panationalguard/40381884892/in/album-72157689769595704/) to see how you can make a difference caring for Pennsylvania's veterans working for the Department of Military and Veterans Affairs. Come join the DMVA team, apply today!

DESCRIPTION OF WORK

In this position, you will be responsible for administering state-mandated financial assistance programs for Pennsylvania veterans and their beneficiaries. Your work will involve assisting veterans with filling out required forms, obtaining record information, and explaining the eligibility requirements for various state programs managed by the Office of Veterans Affairs. You will administer benefit programs, process program applications, request additional information when needed, and issue correspondence regarding the approval or disapproval of applications. Some of your duties will also include answering inquiries, supporting supervisors with reconsideration requests, and providing assistance with veterans’ programs administered by other Commonwealth agencies. Additionally, you will provide customer service to veterans and their beneficiaries on a wide variety of federal, state, county, and non-profit benefits and services.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00079685) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, 5 out of 10 days in a pay period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Four years of experience in analyzing and determining individuals' eligibility for public benefits or services programs;or

+ A bachelor's degree in human services, business administration, public administration, or a related field;or

+ An equivalent combination of experience and training.

+ Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree/credits.

Special Requirements:

+ This position requires possession of a valid Pennsylvania non-commercial class C driver's license or equivalent.

Additional Requirements:

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Familiarity with the application of law and regulations to determine eligibility and need for public assistance programs

+ Ability to establish and maintain effective working relationships and to communicate effectively both orally and in writing

+ Experience with veterans benefits and services

+ Experience with identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements

+ Willingness to travel which may require overnight stays

Legal Requirements:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you possess a valid Pennsylvania non-commercial Class C driver's license or equivalent?

+ Yes

+ No

02

If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.

03

How much full-time experience do you possess in analyzing and determining individuals' eligibility for public benefits or services programs?

+ 4 years or more

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Have you completed a bachelor's degree OR are you currently enrolled in a bachelor's degree program and have completed at least 90 credits and are within three months of graduation?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

06

If you answered "No" to the above question, how many college credits have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

07

If you have not completed a bachelor's degree as indicated in Question 5, but you are within three months of graduation, please provide the month and year of your anticipated graduation date. If you have already graduated, or you answered "No" to Question 3, type N/A in the text box below.

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

08

Preferred Qualification: What level of education do you have?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Doctorate degree

+ Master's degree

+ Bachelor's degree

+ Associate degree

+ Some college

+ High school diploma or GED

09

Preferred Qualification: If you have a degree, in what field is your degree?

+ Human Services

+ Business Administration

+ Public Administration

+ A closely related field

+ Another field

+ I do not have a degree

10

Preferred Qualification: If you answered, "a closely related field" or "another field", in what field is your degree? (Indicate N/A if not applicable.)

11

Preferred Qualification: Do you have experience in identifying available or potential resources that can provide veterans with services? (Check all that apply.)

+ Disability Compensation and Pension Programs

+ Housing Assistance

+ Homeless Programs

+ Food Distribution Programs

+ Financial Assistance Programs

+ Other

+ None

12

Preferred Qualification: Please list the dates and employers where you gained the experience above in determining benefits. (If none, type N/A.)

13

Preferred Qualification: Please indicate the types of data you have used to determine benefits eligibility. (Check all that apply.)

+ Discharge Documents

+ Income and Resources

+ VA Disability Ratings

+ Other

+ None

14

Preferred Qualification: How many years of experience do you have with identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements?

+ 5 years or more

+ 4 but less than 5 years

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

15

Preferred Qualification: Please list dates and employers where you gained experience in identifying and promoting veterans' benefits and services. (If none, type N/A.)

16

Preferred Qualification: How many years of experience do you have with veterans benefits and services programs?

+ 5 years or more

+ 4-less than 5 years

+ 3-less than 4 years

+ 2-less than 3 years

+ Less than 1 year

17

Preferred Qualification: How much college coursework have you completed in human services, business administration, public administration, paralegal studies, or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Graduate Coursework

+ A Conferred Bachelor's Degree

+ 120 or more credits

+ 90 but less than 120 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov