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General information

**Ref #** 21393

**Remote?** No

Ally and Your Career

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Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

This role performs various functions to process and support our firms' staff and clients. The candidate will be engaged in a variety of daily tasks including cashiering and funds movement, New Accounts, ACAT's, etc. and will be responsible to ensure accurate record keeping, relying on established guidelines to perform daily functions. This role works closely with Compliance to assist that department on special projects. Direct interaction with clients, other brokers and internal support staff will be a part of the candidate's everyday routine.

At this time, Ally will not sponsor a new applicant for employment authorization for this position

*This position does require you to be in office Monday-Friday*

The Work Itself

* Perform a variety of operations functions following pre-established procedures.

* Ensure accurate record keeping in order to keep the firm compliant.

* Remain current on internal work processes, procedures, and product knowledge.

* Efficiently complete daily responsibilities ensuring clients information is updated.

* Responds to clients inquiries and issues via phone calls, emails, and faxes with minimal supervision and with the highest level of customer service and integrity.

* Prioritize multiple functions based on client and firms needs.

* Follow instructions and guidelines to perform responsibilities to industry standards.

* Strong emphasis on receiving, sorting, and filing correspondence.

* Other duties as assigned.

* Ability to work with brokerage desktop applications.

* Must be able to work overtime if required on short notice.

The Skills You Bring

* Experience in financial, brokerage, or trading services industry preferred.

* Willingness to obtain FINRA Series 7 and 63 licenses preferred.

* Bachelor's degree preferred.

* Ability to work well with others, multi-task and handle issues while working under time constraints.

* Ability to work in high-pressure environment with strict SLA's and deadlines.

* Results oriented with good organizational skills including attention to detail and accuracy.

* Excellent oral and written communication and strong desire to provide an exceptional customer experience.

* Demonstrated experience in handling client concerns and issues with tact and diplomacy.

* Able to exercise independent thought and judgment and adapt to new tasks with little notice.

* Microsoft Office skills including (Word, Outlook, Excel).

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

_Base Pay Range:_

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

**Emerging:** 48880

**Experienced:** 53040

**Expert:** 57200

Incentive Compensation: This position is eligible to participate in our annual incentive plan