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Quality Assurance Trainer

Position Summary

At Stony Brook Medicine, our **Patient Access Services Team** is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in the areas of Registration, Financial Screening and Verification and Patient Throughput.

Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The **Patient Access Quality Assurance Trainer** is a valuable members of our team, who will be responsible to develop employee education programs for new and current employees. The candidate will have proven expertise in Instructional Design, workflow documentation in both written and electronic formats. Additional responsibility includes quality assessment and assurance and training design which will become the basis of training development and execution. This position requires confidence and proficiency in using various media ie; Visio, Power Point, Adobe Captivate, and other training modes to support educational requests from various stakeholders in the department.

Duties of a Patient Access Quality Assurance Trainer may include the following but are not limited to:

+ Conceptualizes, designs, develops and assesses high quality face-to-face, hybrid, online and on-demand courses on various Patient Access and Revenue Cycle related material. Ability to reprioritize projects as needed within a dynamic healthcare system in order to manage competing demands and meet required deadlines.

+ Trains staff in processes and workflows to accurately and efficiently complete Patient Access tasks for various assignments throughout the department; including registrations, cashiering, financial investigations, scheduling, MRN assignments, regulatory consents and POS education/collections.

+ Responsible for both live and eLearning, develops media and lesson plans using Visio, Power Point, Office Mix, Adobe Captivate, Apps, electronic tools and other training modes. Applies advanced technical knowledge of departmental principles and procedures in order to support system testing.

+ Collaborates with team members and Subject Matter Experts (SME) to produce accurate and effective training materials, including workflow documentation, manuals, guides, etc.

+ Continually identifies and leverages opportunities to modify education; with the goal of advancing training quality by bringing new innovative teaching tools and techniques.

+ Responsible for developing and communicating important staff updates and alerts to the Patient Access Department. Responsible for monitoring and responding to inquiries in Patient Access discussion board.

Qualifications

Required Qualifications:

+ Bachelor’s Degree with 2 years’ experience in teaching, employee training or corporate education.

+ Demonstrates expertise with electronic instructional design, syllabus and curriculum writing and experience within electronic modalities.

+ Modalities to include programs such as Adobe Captivate, Adobe Acrobat Pro, webinar instruction.

Preferred Qualifications:

+ Master’s degree with 3 years’ experience corporate training in a healthcare setting or hospital revenue cycle training curriculum.

Special Notes** **:** **Resume/CV should be included with the online application.

**Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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+ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.

+ All Hospital positions may be subject to changes in pass days and shifts as necessary.

+ This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.

+ This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

+ Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services

* + Complete electronic reference check with a minimum of three (3) professional references.

+ Successfully complete a 4 panel drug screen

* + Meet Regulatory Requirements for pre employment screenings.

+ Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

***The hiring department will be responsible for any fee incurred for examination** .

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._

Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $75,746 - $92,334 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

+ Location pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

**Job Number:** 2504531

**Official Job Title:** : TH Instructional Support Specialist

**Job Field** : Administrative & Professional (non-Clinical)

**Primary Location** : US-NY-Commack

**Department/Hiring Area:** : Patient Access

**Schedule** : Full-time

**Shift** : Day Shift **Shift Hours:** : 8a-4:30p **Pass Days:** : Sat, Sun

**Posting Start Date** : Dec 12, 2025

**Posting End Date** : Jan 11, 2026, 11:59:00 PM

**Salary:** : $75,746 - $92,334 / year

**Salary Grade:** : SL3

**SBU Area:** : Stony Brook University Hospital

**Req ID:** 2504531