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Field Service Specialist III - IT THFW

_Bring your passion to Texas Health so we are Better + Together_

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**Work location:** 1249-1231 Cooper St, Fort Worth, TX 76104

**Work hours:** Full Time Days Monday - Friday 8:30am-5:00pm for 40 hrs/week.

IT THFW **Department highlights:**

* Opportunities to learn and grow career

* Work from home life balance

* Innovative, collaborative and fast-paced environment

* Join an inclusive and supportive team

Here's What You Need

* H.S. Diploma or Equivalent Required

* Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)

* 5 years' experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures. (Required)

* Application certification or proficiency when applicable (Required)

What You Will Do

* Provides timely in-person and virtual customer assistance for Field Service requests. Responds to customer requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites. Accurately log all customer interactions in the ITS ticketing system. Independently identifies, analyzes, troubleshoots, documents, and replicates customer problems applying technical solutions or workarounds; escalate complex issues in accordance with documented escalation procedures, if unable to resolve. Use ConnectIT Knowledge Base to resolve incidents

* Demonstrates exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

* Process and Performance Improvement ? Utilizes processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Looks for ways to improve personal, team, and departmental performance. Adheres to Asset Management processes for asset inventory Lifecycle Management. Identify trends in delivery of service, and identify opportunities for improvement.

* Leadership, Mentoring and Motivation - Facilitates communication, work assignments, process adherence, and training to field service staff at assigned facility. Demonstrates agility in work execution and oversight. Easily adapt to change and serves as a role model to field service staff in a dynamic work environment.

* Performs administrative duties and participates in special projects as assigned.

Additional perks of being a Texas Health Field Service Specialist

* Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.

* Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

* Strong Unit Based Council (UBC).

* A supportive, team environment with outstanding opportunities for growth.

* Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

**_Do you still have questions or concerns?_** Feel free to email your questions to [email protected] .

\#LI-JL1

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.