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Safe System and Education & Encouragement support (CSA II)

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Safe System and Education & Encouragement support (CSA II)

Salary

$17.25 - $31.42 Hourly

Location

1120 SW 5th Ave, OR

Job Type

Casual

Job Number

2025-00957

Bureau

Portland Bureau of Transportation

Opening Date

12/15/2025

Closing Date

1/5/2026 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

Job Appointment: T he casual Community Service Aide II positions are limited to maximum of 1,400 hours worked in a calendar year.

Work Schedule: Mon-Fri. 25-30 hours per week with some weekend or evenings required with advance notice alternate schedule may be available after hire.

Work Location: Hybrid: The Portland Building 1120 SW 5th Avenue, Portland OR 97204

Benefit: This position is not benefits eligible.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume. Update application materials if needed.

Position Summary:

The Portland Bureau of Transportation’s (PBOT) Mobility and Safety Programs Division is seeking two new team members to support our Safe System and Education & Encouragement teams. These two CSA positions are for professionals looking to broaden their communications, customer service, outreach, and event skills while gaining experience working in the public sector. Interviews for both positions will be combined, and applicants can express interest in one or both positions. This recruitment may also be used for other seasonal positions at PBOT that may include work in planning, project delivery, traffic operations.

Education & Encouragement CSA II:

The Education & Encouragement CSA II will provide outreach, customer service, and event support for programs that encourage Portlanders to walk, bike, and take transit. This position will support several programs including the distribution of SmartTrips educational information, Portland Sunday Parkways which is the city's largest open street event, and Portland By Cycle which gives people the skills and confidence to bike in Portland.

This position will develop and enhance essential skills in customer service, event planning and execution, marketing and communications, active transportation encouragement programming, and community development.

This work will connect transportation resources and promote bike education directly to Portland community members through events and programs.

What you’ll get to do:

• Support planning and staffing of events such as bike rides, bike workshops, bike fairs and open street events

• Maintain outreach spreadsheets and conduct in person canvassing

• Provide customer service through phone or email, and in person at events

• Prepare information packets for mailing

• Support staff with editing, mailing, and distribution of outreach materials

• Learn from the Education & Encouragement team and engage daily as a valued member of the team

Programs that will be supported by this position:

About Portland Sunday Parkways

Portland Sunday Parkways presented by Kaiser Permanente promotes healthy active living through a series of free events opening the city's largest public space - its streets - to walk, bike, roll, and discover active transportation while fostering civic pride, stimulating economic development, and represents the community, business, and government investments in Portland's vitality, livability, and diversity.

About SmartTrips

The City of Portland’s SmartTrips program provides information and resources to residents on getting around by walking, biking, and riding public transportation. Information and resources are made available both online at Portland.gov/SmartTrips (https://www.portland.gov/transportation/walking-biking-transit-safety/smarttrips) and through individual mailings to new movers inviting them to participate in the program.

About Portland By Cycle

Portland By Cycle offers bike-focused community events like guided bike rides and skill-building workshops. The program offers a supportive setting for adults new to cycling, new to Portland, or just getting back on the bike. All activities are FREE and open to everyone.

Safe System CSA II:

The Safe System CSA will work with the Safe Routes to School and Vision Zero programs. These programs are committed to eliminating traffic deaths and serious injuries. This work is grounded in prevention and building a safe system for all people – especially Portland’s most vulnerable community members. The Safe Routes to School and Vision Zero teams work together to increase the number of people safely walking, bicycling, and taking transit, and to support independent mobility. This position has a primary goal of supporting the Safe Routes to School and Vision Zero programs with communications, customer service, administrative support, outreach, research, simple data analysis, and events that encourage Portlanders to walk, bike, and take transit.

What you’ll get to do:

• Provide customer service via phone or email to respond to public inquires related to traffic safety, Safe Routes to School, and Vision Zero programs

• Support staff with editing, mailing, and distributing outreach materials for both programs

• Conduct special projects or research into topics that support traffic safety

• Perform simple data analysis under the direction of data professionals

• Attend events, support classroom sessions, and talk with community members about safety issues and resources

• Learn from safety team and engage daily as a valued member of the team

Programs that will be supported by this position:

About Safe Routes to School

Our Safe Routes to School program focuses on helping kids and their families walk, bike, and roll to and from school and around their neighborhoods. We use infrastructure improvements and education to improve safety, decrease congestion, reduce climate impacts, and encourage physical activity. The Safe Routes to School program supports over 100 schools within five school districts.

About Vision Zero

As a data-driven, human-centered program, Vision Zero uses a diversity of approaches to advance Portland’s goal to eliminate traffic deaths and serious injuries. The program improves traffic safety outcomes through changing infrastructure, shaping local and state policies, engaging community members, partnering on enforcement, evaluating project outcomes, and tracking and reporting on data.

About the Bureau:

The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit Transportation | Portland.gov (https://www.portland.gov/transportation) . The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

Have a question?

Contact Information:

Cierra Maceo

Recruiter

[email protected] (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/[email protected]%C2%A0)

To Qualify

The following minimum qualifications are required for this position:

+ Ability to provide customer service in-person, via email, and over the phone.

+ Experience with effective written and oral communications.

+ Experience and comfort using a variety of Microsoft Office including Outlook, Word, Excel, and PowerPoint.

+ Experience with serving and communicating effectively with people from diverse racial, ethnic, socioeconomic, and gender backgrounds.

Although not Required, you may:

• Be bilingual in Spanish or another language

• Have experience with GIS mapping

• Have experience or education in planning, community development or public health

The Recruitment Process

STEP 1: Apply online between December 15th - January 5th

Required Application Materials:

+ Resume

+ Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of January 5, 2026

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.

+ Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

Step 3: Establishment of Eligible List: Week of January 12, 2026

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): Mid-January

+ Hiring bureau will review and select candidates for an interview.

+ Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: Beginning of February

Step 6: Start Date: Mid-February

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ City of Portland Core Values

+ Recruitment Process - Work Status

+ Equal Employment Opportunity

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

This summary outlines the benefit programs, actual benefits may vary depending on bargaining unit and employment status.

The City of Portland offers a comprehensive benefit package that is competitive with other private and public sector employers.

More detailed information can be obtained by calling the Health & Financial Benefits Office at 503-823-6031.

Health Care (Medical, Vision and Dental) (https://www.portlandoregon.gov/bhr/67562)

Casual employees can become eligible for health benefits (medical, dental & vision) through Affordable Care Act (ACA) employer provisions if they meet the necessary paid hours requirement, as determined by the Health & Financial Benefits Office.

Retirement (http://www.oregon.gov/PERS/)

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

The City currently pays the employee's share of the retirement contribution.

Employees who are OPSRP members are vested after five years of contributions or when they reach age 65 (age 60 for police and fire.)

Sick Leave (http://www.portlandoregon.gov/citycode/article/12414)

Casual employees accrue sick leave as outlined in the City of Portland protected sick time law.

Family Medical Leave (http://www.portlandonline.com/omf/index.cfm?c=27799&a=12415)

In accordance with federal and state law, and the City policy for family medical leave, the City grants family and medical leave to eligible employees for certain family and medical related reasons.

01

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay questions with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

+ Yes

+ No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

04

Do you have the ability to provide customer service in-person, via email, and over the phone?

+ Yes

+ No

05

Please provide a detailed example(s) of your ability to provide customer service in-person, via email, and over the phone.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

06

Do you have experience providing effective written and oral communications?

+ Yes

+ No

07

Please provide a detailed example(s) of your experience providing effective written and oral communications.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

08

Do you have experience using Microsoft Office including Outlook, Word, Excel, and PowerPoint?

+ Yes

+ No

09

Please provide a detailed example(s) of your experience using Microsoft Office including Outlook, Word, Excel, and PowerPoint.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

10

Do you have experience with serving and communicating effectively with people from diverse racial, ethnic, and socioeconomic backgrounds?

+ Yes

+ No

11

Please provide a detailed example(s) of your experience serving and communicating effectively with people from diverse racial, ethnic, and socioeconomic backgrounds.

In your response, include details which clearly reflect how you meet this minimum qualification. Such as:

+ Examples of when you used the knowledge skill or ability.

+ Role you served in (professional, internship, volunteer).

+ Skills, training, transferable skills or lived experience you have that will help you in this area.

+ Total years of experience applying the knowledge, skill, or ability.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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