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Field Service Specialist Il - IT Entity JVs

_Bring your passion to Texas Health so we are Better + Together_

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**Work location:** THCDS Plano 6020 West Parker Road Plano TX 75093

**Work hours:** Full Time Days Monday - Friday 8:30am-5:00pm for 40 hrs/week.

IT Entity JVs **Department highlights:**

* Opportunities to learn and grow career

* Work from home life balance

* Innovative, collaborative and fast-paced environment

* Join an inclusive and supportive team

Here's What You Need

* H.S. Diploma or Equivalent Required

* Associate degree Computer Science, Information Systems, Business, or related field. (Preferred)

* 3 years experience in a computer related technical support or technical customer service role with various outsourcing and services offerings, pricing and delivery structures. Advanced troubleshooting skills and advanced technology expertise. Must have exceptional customer service skills. (Required)

* Application certification or proficiency when applicable (Required)

* Customer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs).

What You Will Do

* Provide timely in-person and virtual customer assistance for Field Service requests and incidents

* Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites

* Accurately log all customer interactions in the ITS ticketing system.

* Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.

* Build and maintain key customer relationships with customers through timely and effective resolution

* Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable

Additional perks of being a Texas Health Field Service Specialist II

* Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.

* Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

* Strong Unit Based Council (UBC).

* A supportive, team environment with outstanding opportunities for growth.

* Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

**_Do you still have questions or concerns?_** Feel free to email your questions to [email protected] .

\#LI-JL1

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.