• Administrative Assistant - Virtual Health

    SSM Health (WI)


    It's more than a career, it's a calling.

    WI-REMOTE

    Worker Type:

    PRN

    Job Highlights:

    Job Title:** **Administrative Assistant – Virtual Health (PRN)

    **Location:** Remote

    **Department:** Virtual Health Services – Remote Patient Monitoring

    **Schedule:** PRN (as needed), primarily weekends with occasional weekday coverage

    **Hours:** 8:00 AM – 4:00 PM CST

     

    About the Role

     

    Join our Virtual Health team and play a key role in supporting patients enrolled in our **Remote Patient Monitoring (RPM)** program. This innovative service helps patients manage their health from home by tracking daily vital signs (such as weight, blood pressure, and oxygen levels) and receiving virtual nursing care.

     

    As an **Administrative Assistant** , you will ensure a smooth experience for patients by handling onboarding, scheduling, virtual setup calls, and equipment troubleshooting in collaboration with our vendor. You will also manage program discharge workflows.

    Key Responsibilities

    + Coordinate patient onboarding and scheduling for RPM services.

    + Conduct virtual setup calls to teach patients how to use monitoring equipment.

    + Assist with equipment troubleshooting in partnership with our vendor.

    + Manage program discharge and offboarding workflows.

    + Maintain accurate documentation and communication within Epic.

    Preferred Qualifications

    + Previous experience in a healthcare setting.

    + Familiarity with **Epic** , including appointment scheduling, workqueues, and inbasket management.

    + Remote work experience.

    + Proficiency with basic technology and Microsoft Office tools (Teams, Outlook, Word, Excel).

     

    Why Join Us?

     

    + Be part of a growing virtual care program that improves patient outcomes.

    + Flexible PRN schedule with weekend availability and occasional weekday coverage.

    + Collaborative, supportive team environment.

     

    Ready to make a difference in virtual healthcare?

     

    Apply today and help us deliver exceptional care—anywhere.

    Job Summary:

    Supports an Administrator, Sr. Director/Director, or department leader. May support a department.

    Job Responsibilities and Requirements:

    PRIMARY RESPONSIBILITIES

    + Work may include routine to complex administrative support functions.

    + Compiles information for reports or presentations. Prepares charts, graphs, or tables.

    + May be responsible for budget tracking and maintaining financial or personnel records and databases.

    + Responds to correspondence. Edits and proofreads documents.

    + Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries.

    + Assists with preparing for and facilitating meetings, conferences, programs and/or special events.

    + Establishes and maintains filing systems. Orders and stocks supplies.

    + May enter information from a variety of sources into computer database(s) and verify data entered into computer by checking printouts/reports for errors and correcting as required.

    + Works under clearly defined procedures with limited discretion, and under close supervision.

    + Performs other duties as assigned.

    EDUCATION

    + High School diploma/GED or 10 years of work experience

    EXPERIENCE

    + No experience required

    PHYSICAL REQUIREMENTS

    + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

    + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

    + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

    + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

    + Frequent keyboard use/data entry.

    + Occasional bending, stooping, kneeling, squatting, twisting and gripping.

    + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

    + Rare climbing.

    REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

    + None

    Department:

    2930000218 Telehealth

    Work Shift:

    PRN / Per Diem Shift (United States of America)

    Scheduled Weekly Hours:

    0

    Benefits:

    SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

     

    + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

    + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

    + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

     

    Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

     

    _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_